Freshdesk

Help Desk Software

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Starting Price

₹ 1,399 /month

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All industries

All industries

Incident Management
Knowledge Base
Multi-level Approval
Self-Service System
Mobile App

View all Edge Helpdesk Suite features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Edge Helpdesk Suite and Freshdesk

Let’s have a detailed comparison of Edge Helpdesk Suite vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Edge Helpdesk Suite or Freshdesk fits your business.

Comparison of Edge Helpdesk Suite vs Freshdesk In terms of Features

Edge Helpdesk Suite includes features like Incident Management, Knowledge Base, Multi-level Approval and Self-Service System. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Edge Helpdesk Suite vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Edge Helpdesk Suite and Freshdesk In terms of Deployment Type

While Edge Helpdesk Suite supports Web Based and On Premises deployment; Freshdesk is suitable for Web Based deployment. While selecting between Edge Helpdesk Suite and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Edge Helpdesk Suite or Freshdesk: Which Is Ideal for Your Industry

Edge Helpdesk Suite is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Edge Helpdesk Suite or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Edge Helpdesk Suite or Freshdesk

Edge Helpdesk Suite and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Edge Helpdesk Suite and Freshdesk during demo to decide which one is best for your business.

FAQs

Is Edge Helpdesk Suite better than Freshdesk?

While Edge Helpdesk Suite offers customized features, Freshdesk has diverse modules. Select between Edge Helpdesk Suite or Freshdesk as per your business needs.

Are Edge Helpdesk Suite and Freshdesk same?

Both these products offer similar features but with a different approach. While Edge Helpdesk Suite emphasizes on user experiences, Freshdesk focuses on functionalities.

Which is better Edge Helpdesk Suite or Freshdesk?

It all depends on the functionalities that you prefer. While Edge Helpdesk Suite offers add-ons along with essential features, Freshdesk emphasizes on customization.

Is Edge Helpdesk Suite the same as Freshdesk?

No, the difference between Edge Helpdesk Suite and Freshdesk lies in terms of features and functionalities. While Edge Helpdesk Suite can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

Can Edge Helpdesk Suite replace Freshdesk?

It depends upon your business requirement. Both Edge Helpdesk Suite and Freshdesk provides standard features to cater diverse industry needs.

What is the difference between Edge Helpdesk Suite and Freshdesk?

The difference lies in terms of the user interface and functionalities. While Edge Helpdesk Suite is customizable, Edge Helpdesk Suite offers comprehensive modules.