Freshdesk Contact Center

Call Center Software

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Platform

Starting Price

₹ 1,500 /Quantity

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Starting Price

₹ 1,399 /Monthly

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All industries

Contact Center

Time Based Routing
Sticky agent
Smart Call Tracking
Call Recording
Click to Call

View all EasyGoIVR features

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR

View all Freshdesk Contact Center features

Overall

4.8(2)

Features

Ease of Use

4.5

Value for Money

Customer Support

Likelihood to Recommend

100%

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pros-list-icon Easy to use and affordable IVR solution to try, no prior learning is required and that's the good part. Posted - Nov 13, 2021

cons_icon No Cons. Posted - Nov 13, 2021

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between EasyGoIVR and Freshdesk Contact Center

Let’s have a detailed comparison of EasyGoIVR vs Freshdesk Contact Center to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether EasyGoIVR or Freshdesk Contact Center fits your business.

Comparison of EasyGoIVR vs Freshdesk Contact Center In terms of Features

EasyGoIVR includes features like Time Based Routing, Sticky agent, Smart Call Tracking and Call Recording. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare EasyGoIVR vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between EasyGoIVR and Freshdesk Contact Center In terms of Deployment Type

While EasyGoIVR supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between EasyGoIVR and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

EasyGoIVR or Freshdesk Contact Center: Which Is Ideal for Your Industry

EasyGoIVR is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between EasyGoIVR or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - EasyGoIVR or Freshdesk Contact Center

EasyGoIVR and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare EasyGoIVR and Freshdesk Contact Center during demo to decide which one is best for your business.

FAQs

Is EasyGoIVR better than Freshdesk Contact Center?

While EasyGoIVR offers customized features, Freshdesk Contact Center has diverse modules. Select between EasyGoIVR or Freshdesk Contact Center as per your business needs.

Are EasyGoIVR and Freshdesk Contact Center same?

Both these products offer similar features but with a different approach. While EasyGoIVR emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

Which is better EasyGoIVR or Freshdesk Contact Center?

It all depends on the functionalities that you prefer. While EasyGoIVR offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

Is EasyGoIVR the same as Freshdesk Contact Center?

No, the difference between EasyGoIVR and Freshdesk Contact Center lies in terms of features and functionalities. While EasyGoIVR can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

Can EasyGoIVR replace Freshdesk Contact Center?

It depends upon your business requirement. Both EasyGoIVR and Freshdesk Contact Center provides standard features to cater diverse industry needs.

What is the difference between EasyGoIVR and Freshdesk Contact Center?

The difference lies in terms of the user interface and functionalities. While EasyGoIVR is customizable, EasyGoIVR offers comprehensive modules.

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