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  3. Dialogflow VS Freshchat

Dialogflow VS Freshchat

Let’s have a side-by-side comparison of Dialogflow vs Freshchat to find out which one is better. This software comparison between Dialogflow and Freshchat is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Dialogflow or Freshchat fits your business.

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Dialogflow
Dialogflow

4.3

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Freshchat
Freshchat

4.5

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Dialogflow
Dialogflow

4.3

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Freshchat
Freshchat

4.5

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  • img 6 Ratings & 0 Reviews

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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 1799

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 4799

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 7699

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

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Available offers & discounts

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Ratings

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Overall ratings

4.3

6 Ratings & 0 Reviews

93% Likelihood to Recommend

4.5

4 Ratings & 0 Reviews

87% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Amar Butle Jan 25, 2025

Rating

Vikanksha Sadgir Oct 27, 2024

Rating

FPS Job Feb 22, 2024

Rating

Saurabh Joshi Feb 22, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • img Industries
    • imgAll Industries

    We provide the best software solution for your business needs

    img
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    Features

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    Product features

    • checked Assignment Rules
    • checked Chat Bot
    • checked IP Whitelisting
    • checked Authentication
    • checked Email, social, chat, phone channels
    • checked Agent Scripts
    • checked Speech Enabled IVR
    • checked Offline Experience
    • checked Auto-Resolve
    • checked Chatbot Analytics
    • checked Messaging
    • checked Custom Reports
    • checked Agent Assist AI
    • checked Omniroute
    • checked Voicebot
    • checked Multilingual
    • checked Roles & Permissions
    • checked Live Translate
    • checked Priority Inbox
    • checked Canned Responses
    • checked Private Notes
    • checked User Events & Timeline
    • checked User Segmentation
    • checked Dashboards
    • checked Facebook Messenger
    • checked Team Inbox Lite
    • checked Files
    • checked Performance Reports
    • checked CSAT Surveys
    • checked WhatsApp Business
    • checked IntelliAssign
    • checked Co-Browsing
    • checked Abandoned Call Metrics

    Specifications

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    Deployment

    • img Web based
    • img On Premises
    • img Web based
    • img On Premises

    Device Supported

    • img Desktop
    • img Mobile
    • img iPad
    • img Tablet
    • img Desktop
    • img Mobile
    • img iPad
    • img Tablet

    Supported Platforms

    • img Windows
    • img Mac OS
    • img Android
    • img iOS
    • img Linux
    • img Ubuntu
    • img Windows
    • img Mac OS
    • img Android
    • img iOS
    • img Linux
    • img Ubuntu

    Languages support

    • imgEnglish
    • imgEnglish

    Alternatives

    img

    Top Alternative Products

    PlugtoChat

    PlugtoChat

    Chatwoot

    Chatwoot

    Tiledesk

    Tiledesk

    Zoho SalesIQ

    Zoho SalesIQ

    See all Dialogflow alternatives img
    Zoho SalesIQ

    Zoho SalesIQ

    Tawk.to

    Tawk.to

    Zendesk

    Zendesk

    Chatwoot

    Chatwoot

    See all Freshchat alternatives img

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    Dialogflow vs Freshchat Comparison FAQs

    Software questions,
    answered

    While Dialogflow offers customized features, Freshchat has diverse modules. Select between Dialogflow or Freshchat as per your business needs.

    Both these products offer similar features but with a different approach. While Dialogflow emphasizes on user experiences, Freshchat focuses on functionalities.

    It all depends on the functionalities that you prefer. While Dialogflow offers add-ons along with essential features, Freshchat emphasizes on customization.

    No, the difference between Dialogflow and Freshchat lies in terms of features and functionalities. While Dialogflow can be customized as per the user’s needs, Freshchat addresses the diverse audience.

    It depends upon your business requirement. Both Dialogflow and Freshchat provides standard features to cater diverse industry needs.

    The difference lies in terms of the user interface and functionalities. While Dialogflow is customizable, Dialogflow offers comprehensive modules.

    A Quick Comparison Between Dialogflow vs Freshchat

    Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

    • Which Is Better? - Dialogflow or Freshchat

    Which Is Better? - Dialogflow or Freshchat

    Dialogflow and Freshchat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Dialogflow and Freshchat during demo to decide which one is best for your business.

    Author: Techjockey Team

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