DialNet VS Freshdesk Contact Center

Let’s have a side-by-side comparison of DialNet vs Freshdesk Contact Center to find out which one is better. This software comparison between DialNet and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether DialNet or Freshdesk Contact Center fits your business.

Comparison

Pricing

Price Plans

₹ 8500

DialNet

View Details

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

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Free Trial
Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

5 Ratings & 0 Reviews

Features 4.4

Value for Money 4.8

Ease of Use 4.5

Customer Support 4.6

Likelihood to Recommend

Not Available

Currently no ratings are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

Contact Center

Features

Product features

Call Recording
Real Time Analytics
Automated Call Distribution
Click to Call
Email & CRM Integration
MIS Reports
Inbound/ Outbound/ Blended Call
Call Forwarding
Call Conference

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Cube Call centre Solution

MyOperator

SanCCS

DialDesk

See all DialNet alternatives

MyOperator

Cube Call centre Solution

SanCCS

DialDesk

See all Freshdesk Contact Center alternatives

DialNet vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While DialNet offers customized features, Freshdesk Contact Center has diverse modules. Select between DialNet or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While DialNet emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While DialNet offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between DialNet and Freshdesk Contact Center lies in terms of features and functionalities. While DialNet can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both DialNet and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While DialNet is customizable, DialNet offers comprehensive modules.

A Quick Comparison Between DialNet vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of DialNet vs Freshdesk Contact Center In terms of Features
Comparison Between DialNet and Freshdesk Contact Center In terms of Deployment Type
DialNet or Freshdesk Contact Center: Which Is Ideal for Your Industry
Which Is Better? - DialNet or Freshdesk Contact Center

Comparison of DialNet vs Freshdesk Contact Center In terms of Features

DialNet includes features like Call Recording, Real Time Analytics, Distributed Call Recording and Click to Call. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare DialNet vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between DialNet and Freshdesk Contact Center In terms of Deployment Type

While DialNet supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between DialNet and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

DialNet or Freshdesk Contact Center: Which Is Ideal for Your Industry

DialNet is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between DialNet or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - DialNet or Freshdesk Contact Center

DialNet and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare DialNet and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

DialNet VS Freshdesk Contact Center

We provide the best software solution for your business needs

DialNet vs Freshdesk Contact Center Comparison FAQs

Is DialNet better than Freshdesk Contact Center?

Are DialNet and Freshdesk Contact Center same?

Which is better DialNet or Freshdesk Contact Center?

Is DialNet the same as Freshdesk Contact Center?

Can DialNet replace Freshdesk Contact Center?

What is the difference between DialNet and Freshdesk Contact Center?

A Quick Comparison Between DialNet vs Freshdesk Contact Center

Comparison of DialNet vs Freshdesk Contact Center In terms of Features

Comparison Between DialNet and Freshdesk Contact Center In terms of Deployment Type

DialNet or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - DialNet or Freshdesk Contact Center

DialNet VS Freshdesk Contact Center

We provide the best software solution for your business needs

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DialNet vs Freshdesk Contact Center Comparison FAQs

Is DialNet better than Freshdesk Contact Center?

Are DialNet and Freshdesk Contact Center same?

Which is better DialNet or Freshdesk Contact Center?

Is DialNet the same as Freshdesk Contact Center?

Can DialNet replace Freshdesk Contact Center?

What is the difference between DialNet and Freshdesk Contact Center?

A Quick Comparison Between DialNet vs Freshdesk Contact Center

Comparison of DialNet vs Freshdesk Contact Center In terms of Features

Comparison Between DialNet and Freshdesk Contact Center In terms of Deployment Type

DialNet or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - DialNet or Freshdesk Contact Center

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