DialDesk VS VICIdial

Let’s have a side-by-side comparison of DialDesk vs VICIdial to find out which one is better. This software comparison between DialDesk and VICIdial is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether DialDesk or VICIdial fits your business.

Comparison

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DialDesk

4.7

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VICIdial

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Pricing

Price Plans

₹ 15000

Base 151 (Build Quarterly)

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Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

6 Ratings & 6 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.8

Customer Support 5

Likelihood to Recommend

See all DialDesk reviews

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Pros & Cons

Pros

DialDesk supports all industry verticals, making it a versatile solution for var...Read more - Monika Jul 04, 2024

I really liked this pay per use, it feels like more savings more connect. DialDe...Read more - Pravin Jul 04, 2024

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Reviews

Verified customer reviews

DialDesk - The Future of Customer Service.

Monika Jul 04, 2024

Versatile and Reliable

Pravin Jul 04, 2024

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

BPO
Contact Center

Features

Product features

Pay-As-You-Go Pricing
Resource Optimization
Sales ROI Boost
Enhanced Customer Experience
Industry Versatility
Scalability
Dedicated Account Manager
Centralized Complaint Helpdesk
Dedicated Training & Quality Assurance
Versant 5 Certified Agents
Deep Interaction Insights
Performance-Based Subscription Model
Comprehensive CRM Integration
24/7 Human Support
All-In-one solution
Proven Track Record

Blended call handling
Web-configurable IVRs
Scheduled Callbacks
Three-Way calling within agent application
Integrated call recording
Agents operate remotely
Web-based agent & administrative interfaces
Reegulatory compliance capability
Broadcast & predictive dialing
Open-Source AGPLv2 licensed

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Cube Call centre Solution

MyOperator

SanCCS

SanCCS Cloud

See all DialDesk alternatives

Cube Call centre Solution

MyOperator

SanCCS

SanCCS Cloud

See all VICIdial alternatives

DialDesk vs VICIdial Comparison FAQs

Software questions,
answered

While DialDesk offers customized features, VICIdial has diverse modules. Select between DialDesk or VICIdial as per your business needs.

Both these products offer similar features but with a different approach. While DialDesk emphasizes on user experiences, VICIdial focuses on functionalities.

It all depends on the functionalities that you prefer. While DialDesk offers add-ons along with essential features, VICIdial emphasizes on customization.

No, the difference between DialDesk and VICIdial lies in terms of features and functionalities. While DialDesk can be customized as per the user’s needs, VICIdial addresses the diverse audience.

It depends upon your business requirement. Both DialDesk and VICIdial provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While DialDesk is customizable, DialDesk offers comprehensive modules.

A Quick Comparison Between DialDesk vs VICIdial

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of DialDesk vs VICIdial In terms of Features
Comparison Between DialDesk and VICIdial In terms of Deployment Type
DialDesk or VICIdial: Which Is Ideal for Your Industry
Which Is Better? - DialDesk or VICIdial

Comparison of DialDesk vs VICIdial In terms of Features

DialDesk includes features like Pay-as-you-Use, Maximum resource optimization, Sales Management and Improve Customer Experience. VICIdial is known for functionalities like Call Center Management, Website Management, Callback Scheduling and Application Integration. When you compare DialDesk vs VICIdial, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between DialDesk and VICIdial In terms of Deployment Type

While DialDesk supports Web Based deployment; VICIdial is suitable for Web Based and On Premises deployment. While selecting between DialDesk and VICIdial, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

DialDesk or VICIdial: Which Is Ideal for Your Industry

DialDesk is ideal for industries like All Industries. For BPO and Contact Center, VICIdial is a better choice. If you are confused between DialDesk or VICIdial, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - DialDesk or VICIdial

DialDesk and VICIdial can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare DialDesk and VICIdial during demo to decide which one is best for your business.

Author: Techjockey Team

DialDesk VS VICIdial

We provide the best software solution for your business needs

DialDesk vs VICIdial Comparison FAQs

Is DialDesk better than VICIdial?

Are DialDesk and VICIdial same?

Which is better DialDesk or VICIdial?

Is DialDesk the same as VICIdial?

Can DialDesk replace VICIdial?

What is the difference between DialDesk and VICIdial?

A Quick Comparison Between DialDesk vs VICIdial

Comparison of DialDesk vs VICIdial In terms of Features

Comparison Between DialDesk and VICIdial In terms of Deployment Type

DialDesk or VICIdial: Which Is Ideal for Your Industry

Which Is Better? - DialDesk or VICIdial

DialDesk VS VICIdial

We provide the best software solution for your business needs

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DialDesk vs VICIdial Comparison FAQs

Is DialDesk better than VICIdial?

Are DialDesk and VICIdial same?

Which is better DialDesk or VICIdial?

Is DialDesk the same as VICIdial?

Can DialDesk replace VICIdial?

What is the difference between DialDesk and VICIdial?

A Quick Comparison Between DialDesk vs VICIdial

Comparison of DialDesk vs VICIdial In terms of Features

Comparison Between DialDesk and VICIdial In terms of Deployment Type

DialDesk or VICIdial: Which Is Ideal for Your Industry

Which Is Better? - DialDesk or VICIdial

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