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  3. DCdial VS Freshdesk Contact Center

DCdial VS Freshdesk Contact Center

Let’s have a side-by-side comparison of DCdial vs Freshdesk Contact Center to find out which one is better. This software comparison between DCdial and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether DCdial or Freshdesk Contact Center fits your business.

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DCdial
DCdial

4.4

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Freshdesk Contact Center
Freshdesk Contact Center

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DCdial
DCdial

4.4

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Freshdesk Contact Center
Freshdesk Contact Center

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  • img 4 Ratings & 0 Reviews
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Pricing

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Price Plans

$ 79

BASIC

View Details img

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans img

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  • Lifetime Plan
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

4.4

4 Ratings & 0 Reviews

82% Likelihood to Recommend

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgITES
  • imgBPO
  • imgContact Center
  • imgBanking
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Route Calls by Agent Skillset
  • checked Remote Call Monitoring
  • checked Local and Toll-Free Dialer
  • checked Priority Routing
  • checked PCI Compliant Payment Lines
  • checked Lead Filter Strategy
  • checked Fully Integrated with CRM
  • checked Comprehensive Preview Dialer
  • checked Advanced Agent Desktop & Tools
  • checked Robust Security Features
  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Cube Call centre Solution

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SanCCS

DialDesk

DialDesk

See all DCdial alternatives img
MyOperator

MyOperator

Cube Call centre Solution

Cube Call centre Solution

SanCCS

SanCCS

DialDesk

DialDesk

See all Freshdesk Contact Center alternatives img

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DCdial vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While DCdial offers customized features, Freshdesk Contact Center has diverse modules. Select between DCdial or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While DCdial emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While DCdial offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between DCdial and Freshdesk Contact Center lies in terms of features and functionalities. While DCdial can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both DCdial and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While DCdial is customizable, DCdial offers comprehensive modules.

A Quick Comparison Between DCdial vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of DCdial vs Freshdesk Contact Center In terms of Features
  • Comparison Between DCdial and Freshdesk Contact Center In terms of Deployment Type
  • DCdial or Freshdesk Contact Center: Which Is Ideal for Your Industry
  • Which Is Better? - DCdial or Freshdesk Contact Center

Comparison of DCdial vs Freshdesk Contact Center In terms of Features

DCdial includes features like Skills Tracking, Remote Immobilization, Local Moves and Priority Support. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare DCdial vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between DCdial and Freshdesk Contact Center In terms of Deployment Type

While DCdial supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between DCdial and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

DCdial or Freshdesk Contact Center: Which Is Ideal for Your Industry

DCdial is ideal for industries like ITES, BPO and Contact Center. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between DCdial or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - DCdial or Freshdesk Contact Center

DCdial and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare DCdial and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

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