Freshdesk Contact Center

Call Center Software

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Starting at

$ 79 /Yearly

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Starting Price

₹ 1,399 /Monthly

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ITES
BPO
Contact Center
Banking

Contact Center

Skills Tracking
Remote Immobilization
Local Moves
Priority Support
Mailing List

View all DCdial features

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR

View all Freshdesk Contact Center features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between DCdial and Freshdesk Contact Center

Let’s have a detailed comparison of DCdial vs Freshdesk Contact Center to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether DCdial or Freshdesk Contact Center fits your business.

Comparison of DCdial vs Freshdesk Contact Center In terms of Features

DCdial includes features like Skills Tracking, Remote Immobilization, Local Moves and Priority Support. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare DCdial vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between DCdial and Freshdesk Contact Center In terms of Deployment Type

While DCdial supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between DCdial and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

DCdial or Freshdesk Contact Center: Which Is Ideal for Your Industry

DCdial is ideal for industries like ITES, BPO and Contact Center. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between DCdial or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - DCdial or Freshdesk Contact Center

DCdial and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare DCdial and Freshdesk Contact Center during demo to decide which one is best for your business.

FAQs

Is DCdial better than Freshdesk Contact Center?

While DCdial offers customized features, Freshdesk Contact Center has diverse modules. Select between DCdial or Freshdesk Contact Center as per your business needs.

Are DCdial and Freshdesk Contact Center same?

Both these products offer similar features but with a different approach. While DCdial emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

Which is better DCdial or Freshdesk Contact Center?

It all depends on the functionalities that you prefer. While DCdial offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

Is DCdial the same as Freshdesk Contact Center?

No, the difference between DCdial and Freshdesk Contact Center lies in terms of features and functionalities. While DCdial can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

Can DCdial replace Freshdesk Contact Center?

It depends upon your business requirement. Both DCdial and Freshdesk Contact Center provides standard features to cater diverse industry needs.

What is the difference between DCdial and Freshdesk Contact Center?

The difference lies in terms of the user interface and functionalities. While DCdial is customizable, DCdial offers comprehensive modules.