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  3. D365 Customer Engagement VS Zoho CRM

D365 Customer Engagement VS Zoho CRM

Let’s have a side-by-side comparison of D365 Customer Engagement vs Zoho CRM to find out which one is better. This software comparison between D365 Customer Engagement and Zoho CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether D365 Customer Engagement or Zoho CRM fits your business.

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D365 Customer Engagement
D365 Customer Engagement

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Zoho CRM
Zoho CRM

4.4

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D365 Customer Engagement
D365 Customer Engagement

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Zoho CRM
Zoho CRM

4.4

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  • img 55 Ratings & 49 Reviews
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Pricing

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Price Plans

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₹ 1300

Standard

₹ 2100

Professional

₹ 3000

Enterprise

+ 1 more plans img

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

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4.4

55 Ratings & 49 Reviews

90% Likelihood to Recommend

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Pros & Cons

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Pros

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Currently no pros are available. Please check back later

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With this software, I can manage my sales funnel, pipeline, leads, and inventory...Read more - Ekansh Patheja Oct 10, 2023

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Tracking and finding all my potential leads becomes easy with this software. Fil...Read more - Vijaya Grover Oct 10, 2023

Cons

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Currently no cons are available. Please check back later

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It’s a little difficult to organise the leads. Need more features for it. - Ekansh Patheja Oct 10, 2023

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It’s reporting feature can be improved. - Vijaya Grover Oct 10, 2023

Reviews

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Verified customer reviews

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One of the best CRM software I’ve ever used

Ekansh Patheja Oct 10, 2023

A useful tool for capturing all my leads

Vijaya Grover Oct 10, 2023

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Reviews with Video

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ZOHO CRM Review - CRM software review
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Zoho CRM Mobile App - Customer reviews
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What is Zoho CRM - Zoho CRM Review - Zoho CRM
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Zoho CRM Review for Small Business

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgHospitality
  • imgHealthcare
  • imgRetail
  • imgTours and Travels
  • imgConstruction
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked End to End Tracking
  • checked CRM
  • checked Reporting
  • checked Staff Management
  • checked Integrations
  • checked Third Party Integration
  • checked Opportunity & Pipeline Management
  • checked Customer Interaction Alerts
  • checked System Errors/Failures
  • checked Custom Workflow Alerts
  • checked Event-Triggered Notifications
  • checked Performance Tracking
  • checked Forecasting & Trends
  • checked Customer Insights
  • checked Sales Performance Reports
  • checked Custom Dashboards
  • checked Chatbots
  • checked GDPR & Data Privacy
  • checked Backup & Disaster Recovery
  • checked Omnichannel Support
  • checked Workflow Trigger Alerts
  • checked SLA Violations
  • checked Lead Activity Alerts
  • checked Workflow Automation and Management
  • checked Task / Activity Management
  • checked Deal Management
  • checked Social Media Integration
  • checked Contract Management
  • checked Lead Management
  • checked Email Marketing
  • checked Contact Management
  • checked Ticketing System
  • checked Call Tracking and Recording
  • checked Landing Pages & Forms
  • checked Touchpoint Monitoring
  • checked Budget Tracking
  • checked Document Sharing & File Storage
  • checked Interactive Voice Response (IVR) Integration
  • checked Sales Automation
  • checked Data Encryption
  • checked API Access
  • checked Lead Nurturing
  • checked Real Time Analytics
  • checked Lead Scoring
  • checked Sales Forecasting
  • checked Account Management
  • checked Territory Management
  • checked Campaign Management
  • checked Data Import/Export
  • checked Predictive Analytics
  • checked Quote Management
  • checked Customer Journey Tracking
  • checked Customer Profiles
  • checked Calendar Integration
  • checked eCommerce Integrations
  • checked Marketing Tools Integration
  • checked Email Marketing Tools Integration
  • checked Automated Campaigns
  • checked Event-Triggered Workflows
  • checked Customer Segmentation
  • checked Third Party Integrations
  • checked Audit Trails
  • checked Role-Based Access Control (RBAC)
  • checked Activity History
  • checked Contact Segmentation
  • checked Team Communication
  • checked Campaign Performance
  • checked Order Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgNederlands
  • imgEnglish
  • imgfrançais
  • imgItaliano
  • imgPortuguês

Question and Answers

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Product related question and answers

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Is Zoho an ERP or CRM? img

Zoho is primarily a CRM (Customer Relationship Management) system. Zoho is a sui... Read more

What are the benefits of using Zoho CRM for marketing automation? img

Zoho CRM supports campaign management, lead nurturing, customer segmentation, em... Read more

How to migrate data between Zoho CRM Accounts? img

Log in with admin privileges, go to Setup > Data Administration > Import, ... Read more

See all Zoho CRM Questions & Answers img

Alternatives

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Top Alternative Products

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See all D365 Customer Engagement alternatives img
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Bitrix24

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D365 Customer Engagement vs Zoho CRM Comparison FAQs

Software questions,
answered

While D365 Customer Engagement offers customized features, Zoho CRM has diverse modules. Select between D365 Customer Engagement or Zoho CRM as per your business needs.

Both these products offer similar features but with a different approach. While D365 Customer Engagement emphasizes on user experiences, Zoho CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While D365 Customer Engagement offers add-ons along with essential features, Zoho CRM emphasizes on customization.

No, the difference between D365 Customer Engagement and Zoho CRM lies in terms of features and functionalities. While D365 Customer Engagement can be customized as per the user’s needs, Zoho CRM addresses the diverse audience.

It depends upon your business requirement. Both D365 Customer Engagement and Zoho CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While D365 Customer Engagement is customizable, D365 Customer Engagement offers comprehensive modules.

A Quick Comparison Between D365 Customer Engagement vs Zoho CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of D365 Customer Engagement vs Zoho CRM In terms of Features
  • Comparison Between D365 Customer Engagement and Zoho CRM In terms of Deployment Type
  • D365 Customer Engagement or Zoho CRM: Which Is Ideal for Your Industry
  • Which Is Better? - D365 Customer Engagement or Zoho CRM

Comparison of D365 Customer Engagement vs Zoho CRM In terms of Features

D365 Customer Engagement includes features like End to End Tracking, CRM, Reporting and Staff Management. Zoho CRM is known for functionalities like Opportunity & Pipeline Management, Customer Interaction Alerts, System Errors/Failures and Custom Workflow Alerts. When you compare D365 Customer Engagement vs Zoho CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between D365 Customer Engagement and Zoho CRM In terms of Deployment Type

While D365 Customer Engagement supports Web Based deployment; Zoho CRM is suitable for Web Based deployment. While selecting between D365 Customer Engagement and Zoho CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

D365 Customer Engagement or Zoho CRM: Which Is Ideal for Your Industry

D365 Customer Engagement is ideal for industries like Hospitality, Healthcare and Retail. For All Industries, Zoho CRM is a better choice. If you are confused between D365 Customer Engagement or Zoho CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - D365 Customer Engagement or Zoho CRM

D365 Customer Engagement and Zoho CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare D365 Customer Engagement and Zoho CRM during demo to decide which one is best for your business.

Author: Virender Singh

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