D365 Customer Engagement VS Zendesk Sell

Let’s have a side-by-side comparison of D365 Customer Engagement vs Zendesk Sell to find out which one is better. This software comparison between D365 Customer Engagement and Zendesk Sell is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether D365 Customer Engagement or Zendesk Sell fits your business.

Comparison

Ratings

Overall ratings

Not Available

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4.4

4 Ratings & 0 Reviews

Features 4.2

Value for Money 4.5

Ease of Use 4.3

Customer Support 4.5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

Hospitality
Healthcare
Retail
Tours and Travels
Construction

All Industries

Features

Product features

End to End Tracking
CRM
Reporting
Staff Management
Integrations
Third Party Integration

Opportunity & Pipeline Management
Customer Insights
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Automated Campaigns
Forecasting & Trends
Performance Tracking
Task / Activity Management
Quote Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Event-Triggered Notifications
Event-Triggered Workflows
Customer Segmentation
Third Party Integrations
Data Import/Export
Real Time Analytics
Social Media Integration
Lead Scoring
Sales Forecasting
Predictive Analytics
Order Management
Account Management
Territory Management
Campaign Management
Lead Management
Email Marketing
Contact Management
Lead Nurturing
Deal Management
Audit Trails
Role-Based Access Control (RBAC)
Activity History
Workflow Automation and Management
Contact Segmentation
Team Communication
Campaign Performance
Calendar Integration
Customer Profiles
Customer Journey Tracking
Sales Automation
Data Encryption
API Access
Third-Party Integrations

Question and Answers

Product related question and answers

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Get answered by real users or software experts

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How does the Zendesk ticketing system work?

Zendesks ticketing system centralizes customer interactions by converting emails... Read more

Is Zendesk an open API?

Yes, Zendesk provides an open API that allows developers to integrate and extend... Read more

What team collaboration features do Zendesk provide?

Zendesk offers several team collaboration features, including side conversations... Read more

See all Zendesk Sell Questions & Answers

Alternatives

Top Alternative Products

Zoho CRM

Salesforce CRM

Bitrix24

Leadhooper

See all D365 Customer Engagement alternatives

Zoho CRM

Salesforce CRM

Bitrix24

Leadhooper

See all Zendesk Sell alternatives

D365 Customer Engagement vs Zendesk Sell Comparison FAQs

Software questions,
answered

While D365 Customer Engagement offers customized features, Zendesk Sell has diverse modules. Select between D365 Customer Engagement or Zendesk Sell as per your business needs.

Both these products offer similar features but with a different approach. While D365 Customer Engagement emphasizes on user experiences, Zendesk Sell focuses on functionalities.

It all depends on the functionalities that you prefer. While D365 Customer Engagement offers add-ons along with essential features, Zendesk Sell emphasizes on customization.

No, the difference between D365 Customer Engagement and Zendesk Sell lies in terms of features and functionalities. While D365 Customer Engagement can be customized as per the user’s needs, Zendesk Sell addresses the diverse audience.

It depends upon your business requirement. Both D365 Customer Engagement and Zendesk Sell provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While D365 Customer Engagement is customizable, D365 Customer Engagement offers comprehensive modules.

A Quick Comparison Between D365 Customer Engagement vs Zendesk Sell

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of D365 Customer Engagement vs Zendesk Sell In terms of Features
Comparison Between D365 Customer Engagement and Zendesk Sell In terms of Deployment Type
D365 Customer Engagement or Zendesk Sell: Which Is Ideal for Your Industry
Which Is Better? - D365 Customer Engagement or Zendesk Sell

Comparison of D365 Customer Engagement vs Zendesk Sell In terms of Features

D365 Customer Engagement includes features like End to End Tracking, CRM, Reporting and Staff Management. Zendesk Sell is known for functionalities like Opportunity & Pipeline Management, Customer Insights, Sales Performance Reports and Custom Dashboards. When you compare D365 Customer Engagement vs Zendesk Sell, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between D365 Customer Engagement and Zendesk Sell In terms of Deployment Type

While D365 Customer Engagement supports Web Based deployment; Zendesk Sell is suitable for Web Based deployment. While selecting between D365 Customer Engagement and Zendesk Sell, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

D365 Customer Engagement or Zendesk Sell: Which Is Ideal for Your Industry

D365 Customer Engagement is ideal for industries like Hospitality, Healthcare and Retail. For All Industries, Zendesk Sell is a better choice. If you are confused between D365 Customer Engagement or Zendesk Sell, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - D365 Customer Engagement or Zendesk Sell

D365 Customer Engagement and Zendesk Sell can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare D365 Customer Engagement and Zendesk Sell during demo to decide which one is best for your business.

Author: Virender Singh

D365 Customer Engagement VS Zendesk Sell

We provide the best software solution for your business needs

D365 Customer Engagement vs Zendesk Sell Comparison FAQs

Is D365 Customer Engagement better than Zendesk Sell?

Are D365 Customer Engagement and Zendesk Sell same?

Which is better D365 Customer Engagement or Zendesk Sell?

Is D365 Customer Engagement the same as Zendesk Sell?

Can D365 Customer Engagement replace Zendesk Sell?

What is the difference between D365 Customer Engagement and Zendesk Sell?

A Quick Comparison Between D365 Customer Engagement vs Zendesk Sell

Comparison of D365 Customer Engagement vs Zendesk Sell In terms of Features

Comparison Between D365 Customer Engagement and Zendesk Sell In terms of Deployment Type

D365 Customer Engagement or Zendesk Sell: Which Is Ideal for Your Industry

Which Is Better? - D365 Customer Engagement or Zendesk Sell

D365 Customer Engagement VS Zendesk Sell

We provide the best software solution for your business needs

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D365 Customer Engagement vs Zendesk Sell Comparison FAQs

Is D365 Customer Engagement better than Zendesk Sell?

Are D365 Customer Engagement and Zendesk Sell same?

Which is better D365 Customer Engagement or Zendesk Sell?

Is D365 Customer Engagement the same as Zendesk Sell?

Can D365 Customer Engagement replace Zendesk Sell?

What is the difference between D365 Customer Engagement and Zendesk Sell?

A Quick Comparison Between D365 Customer Engagement vs Zendesk Sell

Comparison of D365 Customer Engagement vs Zendesk Sell In terms of Features

Comparison Between D365 Customer Engagement and Zendesk Sell In terms of Deployment Type

D365 Customer Engagement or Zendesk Sell: Which Is Ideal for Your Industry

Which Is Better? - D365 Customer Engagement or Zendesk Sell

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