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  3. D365 Customer Engagement VS Smart CRM Online

D365 Customer Engagement VS Smart CRM Online

Let’s have a side-by-side comparison of D365 Customer Engagement vs Smart CRM Online to find out which one is better. This software comparison between D365 Customer Engagement and Smart CRM Online is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether D365 Customer Engagement or Smart CRM Online fits your business.

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D365 Customer Engagement
D365 Customer Engagement

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Smart CRM Online
Smart CRM Online

4.5

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D365 Customer Engagement
D365 Customer Engagement

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Smart CRM Online
Smart CRM Online

4.5

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Pricing

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Price Plans

Price on Request

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$ 8

Rental Plan

$ 4999

White Label Plan

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  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

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4.5

8 Ratings & 0 Reviews

92% Likelihood to Recommend

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgHospitality
  • imgHealthcare
  • imgRetail
  • imgTours and Travels
  • imgConstruction
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Customer Data Management (CDM)

  • img Contact Management
  • img Account Management
  • img Customer Profiles
  • img Contact Segmentation
  • img Activity History
  • img Contact Management
  • img Account Management
  • img Customer Profiles
  • img Contact Segmentation
  • img Activity History

Sales Management

  • img Quote Management
  • img Workflow Automation and Management
  • img Order Management
  • img Opportunity & Pipeline Management
  • img Contract Management
  • img Sales Forecasting
  • img Territory Management
  • img Lead Management
  • img Deal Management
  • img Sales Automation
  • img Quote Management
  • img Workflow Automation and Management
  • img Order Management
  • img Opportunity & Pipeline Management
  • img Contract Management
  • img Sales Forecasting
  • img Territory Management
  • img Lead Management
  • img Deal Management
  • img Sales Automation

Marketing Automation

  • img Email Marketing
  • img Campaign Management
  • img Lead Nurturing
  • img Customer Journey Tracking
  • img Customer Segmentation
  • img Event-Triggered Workflows
  • img Automated Campaigns
  • img Email Marketing
  • img Campaign Management
  • img Lead Nurturing
  • img Customer Journey Tracking
  • img Customer Segmentation
  • img Event-Triggered Workflows
  • img Automated Campaigns

Data Sourcing / Integrations

  • img Data Import/Export
  • img Social Media Integration
  • img Calendar Integration
  • img Email Marketing Tools Integration
  • img Marketing Tools Integration
  • img Third Party Integrations
  • img API Access
  • img eCommerce Integrations
  • img Interactive Voice Response (IVR) Integration
  • img Data Import/Export
  • img Social Media Integration
  • img Calendar Integration
  • img Email Marketing Tools Integration
  • img Marketing Tools Integration
  • img Third Party Integrations
  • img API Access
  • img eCommerce Integrations
  • img Interactive Voice Response (IVR) Integration

Collaboration Tools

  • img Task / Activity Management
  • img Team Communication
  • img Document Sharing & File Storage
  • img Omnichannel Support
  • img Task / Activity Management
  • img Team Communication
  • img Document Sharing & File Storage
  • img Omnichannel Support

Security & Compliance

  • img Role-Based Access Control (RBAC)
  • img Data Encryption
  • img Audit Trails
  • img Backup & Disaster Recovery
  • img GDPR & Data Privacy
  • img Role-Based Access Control (RBAC)
  • img Data Encryption
  • img Audit Trails
  • img Backup & Disaster Recovery
  • img GDPR & Data Privacy

AI & Machine Learning

  • img Predictive Analytics
  • img Lead Scoring
  • img Chatbots
  • img Predictive Analytics
  • img Lead Scoring
  • img Chatbots

Reporting & Analytics

  • img Predictive Analytics
  • img Custom Dashboards
  • img Real Time Analytics
  • img Sales Performance Reports
  • img Customer Insights
  • img Campaign Performance
  • img Forecasting & Trends
  • img Performance Tracking
  • img Predictive Analytics
  • img Custom Dashboards
  • img Real Time Analytics
  • img Sales Performance Reports
  • img Customer Insights
  • img Campaign Performance
  • img Forecasting & Trends
  • img Performance Tracking

Alerts & Notifications

  • img Event-Triggered Notifications
  • img Custom Workflow Alerts
  • img System Errors/Failures
  • img Customer Interaction Alerts
  • img Workflow Trigger Alerts
  • img SLA Violations
  • img Lead Activity Alerts
  • img Event-Triggered Notifications
  • img Custom Workflow Alerts
  • img System Errors/Failures
  • img Customer Interaction Alerts
  • img Workflow Trigger Alerts
  • img SLA Violations
  • img Lead Activity Alerts

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Zoho CRM

Zoho CRM

CrmOne

CrmOne

Odoo CRM

Odoo CRM

Solid Performers CRM

Solid Performers CRM

See all D365 Customer Engagement alternatives img
Kylas CRM

Kylas CRM

Solid Performers CRM

Solid Performers CRM

URVA Connect

URVA Connect

Teknovate CRM

Teknovate CRM

See all Smart CRM Online alternatives img

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D365 Customer Engagement vs Smart CRM Online Comparison FAQs

Software questions,
answered

While D365 Customer Engagement offers customized features, Smart CRM Online has diverse modules. Select between D365 Customer Engagement or Smart CRM Online as per your business needs.

Both these products offer similar features but with a different approach. While D365 Customer Engagement emphasizes on user experiences, Smart CRM Online focuses on functionalities.

It all depends on the functionalities that you prefer. While D365 Customer Engagement offers add-ons along with essential features, Smart CRM Online emphasizes on customization.

No, the difference between D365 Customer Engagement and Smart CRM Online lies in terms of features and functionalities. While D365 Customer Engagement can be customized as per the user’s needs, Smart CRM Online addresses the diverse audience.

It depends upon your business requirement. Both D365 Customer Engagement and Smart CRM Online provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While D365 Customer Engagement is customizable, D365 Customer Engagement offers comprehensive modules.

A Quick Comparison Between D365 Customer Engagement vs Smart CRM Online

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of D365 Customer Engagement vs Smart CRM Online In terms of Features
  • Comparison Between D365 Customer Engagement and Smart CRM Online In terms of Deployment Type
  • D365 Customer Engagement or Smart CRM Online: Which Is Ideal for Your Industry
  • Which Is Better? - D365 Customer Engagement or Smart CRM Online

Comparison of D365 Customer Engagement vs Smart CRM Online In terms of Features

D365 Customer Engagement includes features like Contact Management, Email Marketing, Lead Management and Campaign Management. Smart CRM Online is known for functionalities like Lead Activity Alerts, Marketing Tools Integration, Email Marketing Tools Integration and Automated Campaigns. When you compare D365 Customer Engagement vs Smart CRM Online, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between D365 Customer Engagement and Smart CRM Online In terms of Deployment Type

While D365 Customer Engagement supports Web Based deployment; Smart CRM Online is suitable for Web Based and On Premises deployment. While selecting between D365 Customer Engagement and Smart CRM Online, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

D365 Customer Engagement or Smart CRM Online: Which Is Ideal for Your Industry

D365 Customer Engagement is ideal for industries like Hospitality, Healthcare and Retail. For All Industries, Smart CRM Online is a better choice. If you are confused between D365 Customer Engagement or Smart CRM Online, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - D365 Customer Engagement or Smart CRM Online

D365 Customer Engagement and Smart CRM Online can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare D365 Customer Engagement and Smart CRM Online during demo to decide which one is best for your business.

Author: Saurabh Pandey

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