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  3. D365 Customer Engagement VS Salesforce CRM

D365 Customer Engagement VS Salesforce CRM

Let’s have a side-by-side comparison of D365 Customer Engagement vs Salesforce CRM to find out which one is better. This software comparison between D365 Customer Engagement and Salesforce CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether D365 Customer Engagement or Salesforce CRM fits your business.

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D365 Customer Engagement
D365 Customer Engagement

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Salesforce CRM
Salesforce CRM

4.6

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D365 Customer Engagement
D365 Customer Engagement

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Salesforce CRM
Salesforce CRM

4.6

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  • img 34 Ratings & 23 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

Price on Request

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$ 25

Starter Suite

$ 100

Pro Suite

$ 165

Enterprise

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

Not Available

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4.6

34 Ratings & 23 Reviews

92% Likelihood to Recommend

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Pros & Cons

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Pros

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Currently no pros are available. Please check back later

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Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

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Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

Cons

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Currently no cons are available. Please check back later

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It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

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It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

Reviews

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Verified customer reviews

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I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgHospitality
  • imgHealthcare
  • imgRetail
  • imgTours and Travels
  • imgConstruction
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked End to End Tracking
  • checked CRM
  • checked Reporting
  • checked Staff Management
  • checked Integrations
  • checked Third Party Integration
  • checked Permission Management
  • checked Sales Performance Reports
  • checked Custom Dashboards
  • checked Chatbots
  • checked GDPR & Data Privacy
  • checked Backup & Disaster Recovery
  • checked Omnichannel Support
  • checked Document Sharing & File Storage
  • checked Interactive Voice Response (IVR) Integration
  • checked eCommerce Integrations
  • checked Marketing Tools Integration
  • checked Email Marketing Tools Integration
  • checked Automated Campaigns
  • checked Event-Triggered Workflows
  • checked Customer Insights
  • checked Forecasting & Trends
  • checked Performance Tracking
  • checked Case Management
  • checked Ticketing System
  • checked Call Tracking and Recording
  • checked Landing Pages & Forms
  • checked Touchpoint Monitoring
  • checked Budget Tracking
  • checked Lead Activity Alerts
  • checked SLA Violations
  • checked Workflow Trigger Alerts
  • checked Customer Interaction Alerts
  • checked System Errors/Failures
  • checked Custom Workflow Alerts
  • checked Event-Triggered Notifications
  • checked Customer Segmentation
  • checked Opportunity & Pipeline Management
  • checked Third Party Integrations
  • checked Activity History
  • checked Contact Segmentation
  • checked Customer Profiles
  • checked Account Management
  • checked Lead Management
  • checked Contact Management
  • checked Workflow Automation and Management
  • checked Task / Activity Management
  • checked Data Import/Export
  • checked Predictive Analytics
  • checked Quote Management
  • checked Order Management
  • checked Campaign Management
  • checked Territory Management
  • checked Sales Forecasting
  • checked Lead Scoring
  • checked Audit Trails
  • checked Role-Based Access Control (RBAC)
  • checked Team Communication
  • checked Campaign Performance
  • checked Calendar Integration
  • checked Customer Journey Tracking
  • checked Sales Automation
  • checked Data Encryption
  • checked API Access
  • checked Deal Management
  • checked Lead Nurturing
  • checked Real Time Analytics
  • checked Social Media Integration
  • checked Email Marketing

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgNederlands
  • imgEnglish
  • imgfrançais
  • imgItaliano

Question and Answers

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Product related question and answers

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What is a revops in Salesforce CRM? img

RevOps, or Revenue Operations, is a strategic approach that aligns marketing, sa... Read more

Where do we get a Salesforce CRM email list? img

You can build an email list in Salesforce by navigating to the Contacts or Leads... Read more

What are the uses of the Salesforce CRM email database? img

The Salesforce CRM email database is used for managing customer interactions, pe... Read more

See all Salesforce CRM Questions & Answers img

Alternatives

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Top Alternative Products

Zoho CRM

Zoho CRM

Zendesk Sell

Zendesk Sell

Bitrix24

Bitrix24

Leadhooper

Leadhooper

See all D365 Customer Engagement alternatives img
Zoho CRM

Zoho CRM

Zendesk Sell

Zendesk Sell

Bitrix24

Bitrix24

Leadhooper

Leadhooper

See all Salesforce CRM alternatives img

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D365 Customer Engagement vs Salesforce CRM Comparison FAQs

Software questions,
answered

While D365 Customer Engagement offers customized features, Salesforce CRM has diverse modules. Select between D365 Customer Engagement or Salesforce CRM as per your business needs.

Both these products offer similar features but with a different approach. While D365 Customer Engagement emphasizes on user experiences, Salesforce CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While D365 Customer Engagement offers add-ons along with essential features, Salesforce CRM emphasizes on customization.

No, the difference between D365 Customer Engagement and Salesforce CRM lies in terms of features and functionalities. While D365 Customer Engagement can be customized as per the user’s needs, Salesforce CRM addresses the diverse audience.

It depends upon your business requirement. Both D365 Customer Engagement and Salesforce CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While D365 Customer Engagement is customizable, D365 Customer Engagement offers comprehensive modules.

A Quick Comparison Between D365 Customer Engagement vs Salesforce CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of D365 Customer Engagement vs Salesforce CRM In terms of Features
  • Comparison Between D365 Customer Engagement and Salesforce CRM In terms of Deployment Type
  • D365 Customer Engagement or Salesforce CRM: Which Is Ideal for Your Industry
  • Which Is Better? - D365 Customer Engagement or Salesforce CRM

Comparison of D365 Customer Engagement vs Salesforce CRM In terms of Features

D365 Customer Engagement includes features like End to End Tracking, CRM, Reporting and Staff Management. Salesforce CRM is known for functionalities like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. When you compare D365 Customer Engagement vs Salesforce CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between D365 Customer Engagement and Salesforce CRM In terms of Deployment Type

While D365 Customer Engagement supports Web Based deployment; Salesforce CRM is suitable for Web Based deployment. While selecting between D365 Customer Engagement and Salesforce CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

D365 Customer Engagement or Salesforce CRM: Which Is Ideal for Your Industry

D365 Customer Engagement is ideal for industries like Hospitality, Healthcare and Retail. For All Industries, Salesforce CRM is a better choice. If you are confused between D365 Customer Engagement or Salesforce CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - D365 Customer Engagement or Salesforce CRM

D365 Customer Engagement and Salesforce CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare D365 Customer Engagement and Salesforce CRM during demo to decide which one is best for your business.

Author: Virender Singh

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