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  3. D365 Customer Engagement VS Bitrix24

D365 Customer Engagement VS Bitrix24

Let’s have a side-by-side comparison of D365 Customer Engagement vs Bitrix24 to find out which one is better. This software comparison between D365 Customer Engagement and Bitrix24 is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether D365 Customer Engagement or Bitrix24 fits your business.

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D365 Customer Engagement
D365 Customer Engagement

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Bitrix24
Bitrix24

4.4

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D365 Customer Engagement
D365 Customer Engagement

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Bitrix24
Bitrix24

4.4

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  • img 7 Ratings & 7 Reviews
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Pricing

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Price Plans

Price on Request

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₹ 1990

Bitrix24 Basic (includes 5 users)

₹ 4990

Bitrix24 Standard (includes 50 users)

₹ 9990

Bitrix24 Professional (includes 100 users)

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

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4.4

7 Ratings & 7 Reviews

81% Likelihood to Recommend

See all Bitrix24 reviews img

Pros & Cons

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Pros

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Currently no pros are available. Please check back later

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Bitrix24 is a great option because you can use all the features for free. Second...Read more - Mahesh Kumar Mar 26, 2022

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I have found that bitrx 24 platform is great for managing client relationships, ...Read more - Shiv Shankar Mar 25, 2022

Cons

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Currently no cons are available. Please check back later

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Some of the tools on the toolbar are hidden behind other tools, so they are not ...Read more - Mahesh Kumar Mar 26, 2022

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Uploading a lot of files at once is extremely time consuming and even prone to e...Read more - Lalit Sah Mar 01, 2022

Reviews

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Verified customer reviews

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Currently no reviews are available. Please check back later

Bitrix is an excellent solution for small and large businesses.

Mahesh Kumar Mar 26, 2022

Bitrix 24 offers many features to help team work more effectively.

Shiv Shankar Mar 25, 2022

See all Bitrix24 reviews img

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgHospitality
  • imgHealthcare
  • imgRetail
  • imgTours and Travels
  • imgConstruction
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked End to End Tracking
  • checked CRM
  • checked Reporting
  • checked Staff Management
  • checked Integrations
  • checked Third Party Integration
  • checked Opportunity & Pipeline Management
  • checked Forecasting & Trends
  • checked Customer Insights
  • checked Sales Performance Reports
  • checked Custom Dashboards
  • checked Chatbots
  • checked GDPR & Data Privacy
  • checked Backup & Disaster Recovery
  • checked Omnichannel Support
  • checked Document Sharing & File Storage
  • checked Interactive Voice Response (IVR) Integration
  • checked eCommerce Integrations
  • checked Marketing Tools Integration
  • checked Email Marketing Tools Integration
  • checked Performance Tracking
  • checked Event-Triggered Notifications
  • checked Task / Activity Management
  • checked Quote Management
  • checked Ticketing System
  • checked Call Tracking and Recording
  • checked Landing Pages & Forms
  • checked Touchpoint Monitoring
  • checked Budget Tracking
  • checked Lead Activity Alerts
  • checked SLA Violations
  • checked Workflow Trigger Alerts
  • checked Customer Interaction Alerts
  • checked System Errors/Failures
  • checked Custom Workflow Alerts
  • checked Automated Campaigns
  • checked Event-Triggered Workflows
  • checked Customer Segmentation
  • checked Lead Nurturing
  • checked Data Import/Export
  • checked Real Time Analytics
  • checked Social Media Integration
  • checked Lead Scoring
  • checked Sales Forecasting
  • checked Predictive Analytics
  • checked Order Management
  • checked Account Management
  • checked Territory Management
  • checked Campaign Management
  • checked Lead Management
  • checked Email Marketing
  • checked Deal Management
  • checked API Access
  • checked Third Party Integrations
  • checked Audit Trails
  • checked Role-Based Access Control (RBAC)
  • checked Activity History
  • checked Workflow Automation and Management
  • checked Contact Segmentation
  • checked Team Communication
  • checked Campaign Performance
  • checked Calendar Integration
  • checked Customer Profiles
  • checked Customer Journey Tracking
  • checked Sales Automation
  • checked Data Encryption
  • checked Contact Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgNederlands
  • imgEnglish
  • imgfrançais
  • imgItaliano

Question and Answers

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Product related question and answers

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Is Bitrix24 Cloud based? img

Yes, Bitrix24 is a cloud-based CRM platform.

How to send bulk emails with Bitrix24? img

Use the CRM’s email marketing tools to create and send bulk email campaigns to... Read more

How to connect with Bitrix24 Live Chat? img

Set up Live Chat from the Contact Center module, integrate it with your website,... Read more

See all Bitrix24 Questions & Answers img

Alternatives

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Top Alternative Products

Zoho CRM

Zoho CRM

Zendesk Sell

Zendesk Sell

Salesforce CRM

Salesforce CRM

Leadhooper

Leadhooper

See all D365 Customer Engagement alternatives img
Zoho CRM

Zoho CRM

Zendesk Sell

Zendesk Sell

Salesforce CRM

Salesforce CRM

Leadhooper

Leadhooper

See all Bitrix24 alternatives img

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D365 Customer Engagement vs Bitrix24 Comparison FAQs

Software questions,
answered

While D365 Customer Engagement offers customized features, Bitrix24 has diverse modules. Select between D365 Customer Engagement or Bitrix24 as per your business needs.

Both these products offer similar features but with a different approach. While D365 Customer Engagement emphasizes on user experiences, Bitrix24 focuses on functionalities.

It all depends on the functionalities that you prefer. While D365 Customer Engagement offers add-ons along with essential features, Bitrix24 emphasizes on customization.

No, the difference between D365 Customer Engagement and Bitrix24 lies in terms of features and functionalities. While D365 Customer Engagement can be customized as per the user’s needs, Bitrix24 addresses the diverse audience.

It depends upon your business requirement. Both D365 Customer Engagement and Bitrix24 provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While D365 Customer Engagement is customizable, D365 Customer Engagement offers comprehensive modules.

A Quick Comparison Between D365 Customer Engagement vs Bitrix24

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of D365 Customer Engagement vs Bitrix24 In terms of Features
  • Comparison Between D365 Customer Engagement and Bitrix24 In terms of Deployment Type
  • D365 Customer Engagement or Bitrix24: Which Is Ideal for Your Industry
  • Which Is Better? - D365 Customer Engagement or Bitrix24

Comparison of D365 Customer Engagement vs Bitrix24 In terms of Features

D365 Customer Engagement includes features like End to End Tracking, CRM, Reporting and Staff Management. Bitrix24 is known for functionalities like Opportunity & Pipeline Management, Forecasting & Trends, Customer Insights and Sales Performance Reports. When you compare D365 Customer Engagement vs Bitrix24, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between D365 Customer Engagement and Bitrix24 In terms of Deployment Type

While D365 Customer Engagement supports Web Based deployment; Bitrix24 is suitable for Web Based and On Premises deployment. While selecting between D365 Customer Engagement and Bitrix24, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

D365 Customer Engagement or Bitrix24: Which Is Ideal for Your Industry

D365 Customer Engagement is ideal for industries like Hospitality, Healthcare and Retail. For All Industries, Bitrix24 is a better choice. If you are confused between D365 Customer Engagement or Bitrix24, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - D365 Customer Engagement or Bitrix24

D365 Customer Engagement and Bitrix24 can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare D365 Customer Engagement and Bitrix24 during demo to decide which one is best for your business.

Author: Virender Singh

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