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C-Zentrix CZ Helpdesk VS Freshdesk

Let’s have a side-by-side comparison of C-Zentrix CZ Helpdesk vs Freshdesk to find out which one is better. This software comparison between C-Zentrix CZ Helpdesk and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether C-Zentrix CZ Helpdesk or Freshdesk fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 3 Ratings & 3 Reviews
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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

Price on Request

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₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

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  • Lifetime Plan
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

4.4

3 Ratings & 3 Reviews

86% Likelihood to Recommend

4.7

3 Ratings & 0 Reviews

93% Likelihood to Recommend

Pros & Cons

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Pros

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Three of the five recommended vendors were viable - Anuj Bhatia Nov 06, 2018

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Three of the five recommended vendors were viable - Anuj Bhatia Nov 06, 2018

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Currently no pros are available. Please check back later

Reviews

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Verified customer reviews

Techjockey is a good place to go

Anuj Bhatia Nov 06, 2018

Techjockey is a good place to go

Anuj Bhatia Nov 06, 2018

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Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Access Control
  • checked Improve Customer Experience
  • checked Social Media Integration
  • checked Ticket Management
  • checked Email Integration
  • checked Service Management
  • checked Ticket / Issue Tracking
  • checked Integration with Multiple Channels
  • checked Analytics and Reporting
  • checked Escalation Management
  • checked Ticket Management
  • checked Agent Shifts
  • checked Agent Scripts
  • checked Email Bot
  • checked Auto-Triage
  • checked Email, social, chat, phone channels
  • checked Omnichannel
  • checked Roles & Permissions
  • checked IP & Network Restrictions
  • checked Intelligent ticket assignment
  • checked Round-robin Routing
  • checked Portal Rebrand
  • checked Multiple Products
  • checked Dynamic Ticket Forms
  • checked HIPAA Compliance
  • checked Abandoned call metrics
  • checked Co-Browsing
  • checked Audit Logs
  • checked Sandbox
  • checked Collaboration
  • checked Multichannel Support
  • checked Feedback & Automation
  • checked Self Service Portal
  • checked Helpdesk Report
  • checked Customization
  • checked Process Automations
  • checked Agent collision detection
  • checked SLA Management
  • checked Time Tracking
  • checked CSAT Surveys
  • checked Performance Reports
  • checked Multilingual
  • checked Custom Reports
  • checked Custom Reports & Dashboards
  • checked Customer Segments
  • checked Speech Enabled

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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TxHelpDesk


Troopr HelpDesk

Troopr HelpDesk


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Vision Helpdesk

Vision Helpdesk


Elitser Helpdesk Software

Elitser Helpdesk Software


SeQure Employee Helpdesk

SeQure Employee Helpdesk


TxHelpDesk

TxHelpDesk


See all Freshdesk alternatives img

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Similar Comparison

C-Zentrix CZ Helpdesk vs Freshdesk Comparison FAQs

Software questions,
answered

While C-Zentrix CZ Helpdesk offers customized features, Freshdesk has diverse modules. Select between C-Zentrix CZ Helpdesk or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While C-Zentrix CZ Helpdesk emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While C-Zentrix CZ Helpdesk offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between C-Zentrix CZ Helpdesk and Freshdesk lies in terms of features and functionalities. While C-Zentrix CZ Helpdesk can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both C-Zentrix CZ Helpdesk and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While C-Zentrix CZ Helpdesk is customizable, C-Zentrix CZ Helpdesk offers comprehensive modules.

A Quick Comparison Between C-Zentrix CZ Helpdesk vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of C-Zentrix CZ Helpdesk vs Freshdesk In terms of Features
  • Comparison Between C-Zentrix CZ Helpdesk and Freshdesk In terms of Deployment Type
  • C-Zentrix CZ Helpdesk or Freshdesk: Which Is Ideal for Your Industry
  • Which Is Better? - C-Zentrix CZ Helpdesk or Freshdesk

Comparison of C-Zentrix CZ Helpdesk vs Freshdesk In terms of Features

C-Zentrix CZ Helpdesk includes features like Access Control, Improve Customer Experience, Social Media Integration and Ticket Management. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare C-Zentrix CZ Helpdesk vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between C-Zentrix CZ Helpdesk and Freshdesk In terms of Deployment Type

While C-Zentrix CZ Helpdesk supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between C-Zentrix CZ Helpdesk and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

C-Zentrix CZ Helpdesk or Freshdesk: Which Is Ideal for Your Industry

C-Zentrix CZ Helpdesk is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between C-Zentrix CZ Helpdesk or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - C-Zentrix CZ Helpdesk or Freshdesk

C-Zentrix CZ Helpdesk and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare C-Zentrix CZ Helpdesk and Freshdesk during demo to decide which one is best for your business.

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