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  3. CXone Customer Engagement VS Voice Analytics

CXone Customer Engagement VS Voice Analytics

Let’s have a side-by-side comparison of CXone Customer Engagement vs Voice Analytics to find out which one is better. This software comparison between CXone Customer Engagement and Voice Analytics is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether CXone Customer Engagement or Voice Analytics fits your business.

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CXone Customer Engagement
CXone Customer Engagement

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Voice Analytics
Voice Analytics

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CXone Customer Engagement
CXone Customer Engagement

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Voice Analytics
Voice Analytics

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Pricing

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Analytics and Reporting
  • checked Workforce Optimization
  • checked AI Driven Feedback and Automation
  • checked Speaker Identification
  • checked Gender Identification
  • checked Speech Silence Detection
  • checked Integration
  • checked Performance evaluation
  • checked Speaker Identification
  • checked Gender Identification
  • checked Likelihood Ratio Calculation
  • checked Speech Silence Detection
  • checked Keyword Tracking

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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Lovo AI

Lovo AI

See all CXone Customer Engagement alternatives img
Five9

Five9

3CLogic’s predictive dialer

3CLogic’s predictive dialer

Calabrio ONE

Calabrio ONE

Lovo AI

Lovo AI

See all Voice Analytics alternatives img

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CXone Customer Engagement vs Voice Analytics Comparison FAQs

Software questions,
answered

While CXone Customer Engagement offers customized features, Voice Analytics has diverse modules. Select between CXone Customer Engagement or Voice Analytics as per your business needs.

Both these products offer similar features but with a different approach. While CXone Customer Engagement emphasizes on user experiences, Voice Analytics focuses on functionalities.

It all depends on the functionalities that you prefer. While CXone Customer Engagement offers add-ons along with essential features, Voice Analytics emphasizes on customization.

No, the difference between CXone Customer Engagement and Voice Analytics lies in terms of features and functionalities. While CXone Customer Engagement can be customized as per the user’s needs, Voice Analytics addresses the diverse audience.

It depends upon your business requirement. Both CXone Customer Engagement and Voice Analytics provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While CXone Customer Engagement is customizable, CXone Customer Engagement offers comprehensive modules.

A Quick Comparison Between CXone Customer Engagement vs Voice Analytics

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of CXone Customer Engagement vs Voice Analytics In terms of Features
  • Comparison Between CXone Customer Engagement and Voice Analytics In terms of Deployment Type
  • CXone Customer Engagement or Voice Analytics: Which Is Ideal for Your Industry
  • Which Is Better? - CXone Customer Engagement or Voice Analytics

Comparison of CXone Customer Engagement vs Voice Analytics In terms of Features

CXone Customer Engagement includes features like Analytics and Reporting, Workforce Optimization, AI Driven Feedback and Automation and Speaker Identification. Voice Analytics is known for functionalities like Performance evaluation, Speaker Identification, Gender Identification and Likelihood Ratio Calculation. When you compare CXone Customer Engagement vs Voice Analytics, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between CXone Customer Engagement and Voice Analytics In terms of Deployment Type

While CXone Customer Engagement supports Web Based and On Premises deployment; Voice Analytics is suitable for Web Based and On Premises deployment. While selecting between CXone Customer Engagement and Voice Analytics, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

CXone Customer Engagement or Voice Analytics: Which Is Ideal for Your Industry

CXone Customer Engagement is ideal for industries like All Industries. For All Industries, Voice Analytics is a better choice. If you are confused between CXone Customer Engagement or Voice Analytics, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - CXone Customer Engagement or Voice Analytics

CXone Customer Engagement and Voice Analytics can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare CXone Customer Engagement and Voice Analytics during demo to decide which one is best for your business.

Author: Techjockey Team

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