CXone Customer Engagement VS Five9
Let’s have a side-by-side comparison of CXone Customer Engagement vs Five9 to find out which one is better. This software comparison between CXone Customer Engagement and Five9 is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether CXone Customer Engagement or Five9 fits your business.
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Price On Request
Starting at
$ 175 /Monthly
All
industries
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All
industries
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Analytics and Reporting
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Workforce Optimization
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AI Driven Feedback and Automation
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Speaker Identification
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Gender Identification
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Inbound Call Center
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Outbound Call Center
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Blended
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Omnichannel
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Workforce Optimization
Deployment
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Web Based
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On Premises
Device Supported
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Desktop
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Mobile
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Tablet
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iPad
Operating System
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Ubuntu
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Windows
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iOS
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Android
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Mac OS
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Windows(Phone)
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Linux
Deployment
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Web Based
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On Premises
Device Supported
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Desktop
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Mobile
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Tablet
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iPad
Operating System
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Ubuntu
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Windows
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iOS
-
Android
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Mac OS
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Windows(Phone)
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Linux
A Quick Comparison Between CXone Customer Engagement and Five9
Let’s have a detailed comparison of CXone Customer Engagement vs Five9 to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether CXone Customer Engagement or Five9 fits your business.
Comparison of CXone Customer Engagement vs Five9 In terms of Features
CXone Customer Engagement includes features like Analytics and Reporting, Workforce Optimization, AI Driven Feedback and Automation and Speaker Identification. Five9 is known for functionalities like Inbound Call Center, Outbound Call Center, Blended and Omnichannel. When you compare CXone Customer Engagement vs Five9, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.
Comparison Between CXone Customer Engagement and Five9 In terms of Deployment Type
While CXone Customer Engagement supports Web Based and On Premises deployment; Five9 is suitable for Web Based deployment. While selecting between CXone Customer Engagement and Five9, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.
CXone Customer Engagement or Five9: Which Is Ideal for Your Industry
CXone Customer Engagement is ideal for industries like All Industries. For All Industries, Five9 is a better choice. If you are confused between CXone Customer Engagement or Five9, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.
Which Is Better? - CXone Customer Engagement or Five9
CXone Customer Engagement and Five9 can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare CXone Customer Engagement and Five9 during demo to decide which one is best for your business.
FAQs
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Which is better CXone Customer Engagement or Five9?
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