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CallTools VS DialDesk

Let’s have a side-by-side comparison of CallTools vs DialDesk to find out which one is better. This software comparison between CallTools and DialDesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether CallTools or DialDesk fits your business.

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  • img 6 Ratings & 6 Reviews
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Pricing

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Price Plans

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₹ 15000

Base 151 (Build Quarterly)

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

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4.7

6 Ratings & 6 Reviews

98% Likelihood to Recommend

Pros & Cons

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Pros

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DialDesk supports all industry verticals, making it a versatile solution for var...Read more - Monika Jul 04, 2024

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I really liked this pay per use, it feels like more savings more connect. DialDe...Read more - Pravin Jul 04, 2024

Reviews

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Verified customer reviews

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DialDesk - The Future of Customer Service.

Monika Jul 04, 2024

Versatile and Reliable

Pravin Jul 04, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgITES
  • imgBPO
  • imgContact Center
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Predictive, Power & Preview Dialing
  • checked Waiting Options
  • checked Connection Optimization
  • checked Custom Queues
  • checked Custom IVR
  • checked Caller ID Management
  • checked Call Suppression
  • checked Scripts & Call Recording
  • checked Live filters, buckets & sales funnels
  • checked Ring Timer, Abandoned Call Routing
  • checked Pay-As-You-Go Pricing
  • checked Resource Optimization
  • checked Sales ROI Boost
  • checked Enhanced Customer Experience
  • checked Industry Versatility
  • checked Scalability
  • checked Dedicated Account Manager
  • checked Centralized Complaint Helpdesk
  • checked Dedicated Training & Quality Assurance
  • checked Versant 5 Certified Agents
  • checked Deep Interaction Insights
  • checked Performance-Based Subscription Model
  • checked Comprehensive CRM Integration
  • checked 24/7 Human Support
  • checked All-In-one solution
  • checked Proven Track Record

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Cube Call centre Solution

Cube Call centre Solution


MyOperator

MyOperator


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SanCCS


SanCCS Cloud

SanCCS Cloud


See all CallTools alternatives img
Cube Call centre Solution

Cube Call centre Solution


MyOperator

MyOperator


SanCCS

SanCCS


SanCCS Cloud

SanCCS Cloud


See all DialDesk alternatives img

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Similar Comparison

CallTools vs DialDesk Comparison FAQs

Software questions,
answered

While CallTools offers customized features, DialDesk has diverse modules. Select between CallTools or DialDesk as per your business needs.

Both these products offer similar features but with a different approach. While CallTools emphasizes on user experiences, DialDesk focuses on functionalities.

It all depends on the functionalities that you prefer. While CallTools offers add-ons along with essential features, DialDesk emphasizes on customization.

No, the difference between CallTools and DialDesk lies in terms of features and functionalities. While CallTools can be customized as per the user’s needs, DialDesk addresses the diverse audience.

It depends upon your business requirement. Both CallTools and DialDesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While CallTools is customizable, CallTools offers comprehensive modules.

A Quick Comparison Between CallTools vs DialDesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of CallTools vs DialDesk In terms of Features
  • Comparison Between CallTools and DialDesk In terms of Deployment Type
  • CallTools or DialDesk: Which Is Ideal for Your Industry
  • Which Is Better? - CallTools or DialDesk

Comparison of CallTools vs DialDesk In terms of Features

CallTools includes features like Predict Defaults, Search Option, Drawing – BoQ connections and Queue Manager. DialDesk is known for functionalities like Pay-as-you-Use, Maximum resource optimization, Sales Management and Improve Customer Experience. When you compare CallTools vs DialDesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between CallTools and DialDesk In terms of Deployment Type

While CallTools supports Web Based deployment; DialDesk is suitable for Web Based deployment. While selecting between CallTools and DialDesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

CallTools or DialDesk: Which Is Ideal for Your Industry

CallTools is ideal for industries like ITES, BPO and Contact Center. For All Industries, DialDesk is a better choice. If you are confused between CallTools or DialDesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - CallTools or DialDesk

CallTools and DialDesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare CallTools and DialDesk during demo to decide which one is best for your business.

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