CallerDesk VS Freshdesk Contact Center

Let’s have a side-by-side comparison of CallerDesk vs Freshdesk Contact Center to find out which one is better. This software comparison between CallerDesk and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether CallerDesk or Freshdesk Contact Center fits your business.

Comparison

Pricing

Price Plans

₹ 999

Mini Call Center (/agent/month ( Billed Yearly ))

View Details

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Ratings

Overall ratings

4.1

6 Ratings & 0 Reviews

Features 4.4

Value for Money 4.0

Ease of Use 4.0

Customer Support 4.0

Likelihood to Recommend

4.0

3 Ratings & 0 Reviews

Features 4.1

Value for Money 3.6

Ease of Use 4.3

Customer Support 4.1

Likelihood to Recommend

Reviews

Verified customer reviews

Rating

Sasikumar Reddy Jan 28, 2025

Rating

Sungjoon Park Jan 13, 2025

Rating

Badal Kavithiya Dec 07, 2024

Rating

Shekhar D kokane Jul 23, 2024

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

Contact Center

Features

Product features

IVR Facility
Auto Reminder
Auto Survey
Security & Activity
Call Analytics
Lead Management
Email and SMS Notifications
In-Call Transfer
Click to Call
Office Time Schedule
Call Routing
Broadcast Scheduling

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

Alternatives

Top Alternative Products

Cube Call centre Solution

MyOperator

SanCCS

DialDesk

See all CallerDesk alternatives

MyOperator

Cube Call centre Solution

SanCCS

DialDesk

See all Freshdesk Contact Center alternatives

CallerDesk vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While CallerDesk offers customized features, Freshdesk Contact Center has diverse modules. Select between CallerDesk or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While CallerDesk emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While CallerDesk offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between CallerDesk and Freshdesk Contact Center lies in terms of features and functionalities. While CallerDesk can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both CallerDesk and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While CallerDesk is customizable, CallerDesk offers comprehensive modules.

A Quick Comparison Between CallerDesk vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of CallerDesk vs Freshdesk Contact Center In terms of Features
Comparison Between CallerDesk and Freshdesk Contact Center In terms of Deployment Type
CallerDesk or Freshdesk Contact Center: Which Is Ideal for Your Industry
Which Is Better? - CallerDesk or Freshdesk Contact Center

Comparison of CallerDesk vs Freshdesk Contact Center In terms of Features

CallerDesk includes features like IVR Facility, Auto Reminder, Auto Survey and Security & Activity. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare CallerDesk vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between CallerDesk and Freshdesk Contact Center In terms of Deployment Type

While CallerDesk supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between CallerDesk and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

CallerDesk or Freshdesk Contact Center: Which Is Ideal for Your Industry

CallerDesk is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between CallerDesk or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - CallerDesk or Freshdesk Contact Center

CallerDesk and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare CallerDesk and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

CallerDesk VS Freshdesk Contact Center

We provide the best software solution for your business needs

CallerDesk vs Freshdesk Contact Center Comparison FAQs

Is CallerDesk better than Freshdesk Contact Center?

Are CallerDesk and Freshdesk Contact Center same?

Which is better CallerDesk or Freshdesk Contact Center?

Is CallerDesk the same as Freshdesk Contact Center?

Can CallerDesk replace Freshdesk Contact Center?

What is the difference between CallerDesk and Freshdesk Contact Center?

A Quick Comparison Between CallerDesk vs Freshdesk Contact Center

Comparison of CallerDesk vs Freshdesk Contact Center In terms of Features

Comparison Between CallerDesk and Freshdesk Contact Center In terms of Deployment Type

CallerDesk or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - CallerDesk or Freshdesk Contact Center

CallerDesk VS Freshdesk Contact Center

We provide the best software solution for your business needs

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CallerDesk vs Freshdesk Contact Center Comparison FAQs

Is CallerDesk better than Freshdesk Contact Center?

Are CallerDesk and Freshdesk Contact Center same?

Which is better CallerDesk or Freshdesk Contact Center?

Is CallerDesk the same as Freshdesk Contact Center?

Can CallerDesk replace Freshdesk Contact Center?

What is the difference between CallerDesk and Freshdesk Contact Center?

A Quick Comparison Between CallerDesk vs Freshdesk Contact Center

Comparison of CallerDesk vs Freshdesk Contact Center In terms of Features

Comparison Between CallerDesk and Freshdesk Contact Center In terms of Deployment Type

CallerDesk or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - CallerDesk or Freshdesk Contact Center

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