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CallerDesk VS DCdial

Let’s have a side-by-side comparison of CallerDesk vs DCdial to find out which one is better. This software comparison between CallerDesk and DCdial is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether CallerDesk or DCdial fits your business.

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  • img 4 Ratings & 0 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

₹ 999

Mini Call Center (/agent/month ( Billed Yearly ))

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$ 79

BASIC

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

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4.4

4 Ratings & 0 Reviews

82% Likelihood to Recommend

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgITES
  • imgBPO
  • imgContact Center
  • imgBanking

We provide the best software solution for your business needs

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Features

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Product features

  • checked IVR Facility
  • checked Auto Reminder
  • checked Auto Survey
  • checked Security & Activity
  • checked Call Analytics
  • checked Lead Management
  • checked Email and SMS Notifications
  • checked In-Call Transfer
  • checked Click to Call
  • checked Office Time Schedule
  • checked Call Routing
  • checked Broadcast Scheduling
  • checked Route Calls by Agent Skillset
  • checked Remote Call Monitoring
  • checked Local and Toll-Free Dialer
  • checked Priority Routing
  • checked PCI Compliant Payment Lines
  • checked Lead Filter Strategy
  • checked Fully Integrated with CRM
  • checked Comprehensive Preview Dialer
  • checked Advanced Agent Desktop & Tools
  • checked Robust Security Features

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Cube Call centre Solution

Cube Call centre Solution


MyOperator

MyOperator


SanCCS

SanCCS


DialDesk

DialDesk


See all CallerDesk alternatives img
Cube Call centre Solution

Cube Call centre Solution


MyOperator

MyOperator


SanCCS

SanCCS


DialDesk

DialDesk


See all DCdial alternatives img

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Similar Comparison

CallerDesk vs DCdial Comparison FAQs

Software questions,
answered

While CallerDesk offers customized features, DCdial has diverse modules. Select between CallerDesk or DCdial as per your business needs.

Both these products offer similar features but with a different approach. While CallerDesk emphasizes on user experiences, DCdial focuses on functionalities.

It all depends on the functionalities that you prefer. While CallerDesk offers add-ons along with essential features, DCdial emphasizes on customization.

No, the difference between CallerDesk and DCdial lies in terms of features and functionalities. While CallerDesk can be customized as per the user’s needs, DCdial addresses the diverse audience.

It depends upon your business requirement. Both CallerDesk and DCdial provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While CallerDesk is customizable, CallerDesk offers comprehensive modules.

A Quick Comparison Between CallerDesk vs DCdial

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of CallerDesk vs DCdial In terms of Features
  • Comparison Between CallerDesk and DCdial In terms of Deployment Type
  • CallerDesk or DCdial: Which Is Ideal for Your Industry
  • Which Is Better? - CallerDesk or DCdial

Comparison of CallerDesk vs DCdial In terms of Features

CallerDesk includes features like IVR Facility, Auto Reminder, Auto Survey and Security & Activity. DCdial is known for functionalities like Skills Tracking, Remote Immobilization, Local Moves and Priority Support. When you compare CallerDesk vs DCdial, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between CallerDesk and DCdial In terms of Deployment Type

While CallerDesk supports Web Based deployment; DCdial is suitable for Web Based deployment. While selecting between CallerDesk and DCdial, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

CallerDesk or DCdial: Which Is Ideal for Your Industry

CallerDesk is ideal for industries like All Industries. For ITES, BPO and Contact Center, DCdial is a better choice. If you are confused between CallerDesk or DCdial, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - CallerDesk or DCdial

CallerDesk and DCdial can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare CallerDesk and DCdial during demo to decide which one is best for your business.

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