BMC Helix ITSM

IT Service Management Tools

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Freshservice

IT Service Management Tools

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Starting Price

₹ 1,499

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All industries

All industries

Modern persona-based UX
Comprehensive and intuitive service
BMC Helix Multi-Cloud Service Management
Cognitive automation capabilities
Powerful, stunning reports and visualizations

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Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between BMC Helix ITSM and Freshservice

Let’s have a detailed comparison of BMC Helix ITSM vs Freshservice to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether BMC Helix ITSM or Freshservice fits your business.

Comparison of BMC Helix ITSM vs Freshservice In terms of Features

BMC Helix ITSM includes features like Modern persona-based UX, Comprehensive and intuitive service, BMC Helix Multi-Cloud Service Management and Cognitive automation capabilities. Freshservice is known for functionalities like Incident Management, Contract / License Management, Self Service Portal and Multi - language. When you compare BMC Helix ITSM vs Freshservice, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between BMC Helix ITSM and Freshservice In terms of Deployment Type

While BMC Helix ITSM supports Web Based deployment; Freshservice is suitable for Web Based deployment. While selecting between BMC Helix ITSM and Freshservice, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

BMC Helix ITSM or Freshservice: Which Is Ideal for Your Industry

BMC Helix ITSM is ideal for industries like All Industries. For All Industries, Freshservice is a better choice. If you are confused between BMC Helix ITSM or Freshservice, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - BMC Helix ITSM or Freshservice

BMC Helix ITSM and Freshservice can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare BMC Helix ITSM and Freshservice during demo to decide which one is best for your business.

FAQs

Is BMC Helix ITSM better than Freshservice?

While BMC Helix ITSM offers customized features, Freshservice has diverse modules. Select between BMC Helix ITSM or Freshservice as per your business needs.

Are BMC Helix ITSM and Freshservice same?

Both these products offer similar features but with a different approach. While BMC Helix ITSM emphasizes on user experiences, Freshservice focuses on functionalities.

Which is better BMC Helix ITSM or Freshservice?

It all depends on the functionalities that you prefer. While BMC Helix ITSM offers add-ons along with essential features, Freshservice emphasizes on customization.

Is BMC Helix ITSM the same as Freshservice?

No, the difference between BMC Helix ITSM and Freshservice lies in terms of features and functionalities. While BMC Helix ITSM can be customized as per the user’s needs, Freshservice addresses the diverse audience.

Can BMC Helix ITSM replace Freshservice?

It depends upon your business requirement. Both BMC Helix ITSM and Freshservice provides standard features to cater diverse industry needs.

What is the difference between BMC Helix ITSM and Freshservice?

The difference lies in terms of the user interface and functionalities. While BMC Helix ITSM is customizable, BMC Helix ITSM offers comprehensive modules.