BMC Helix ITSM VS Freshservice

Let’s have a side-by-side comparison of BMC Helix ITSM vs Freshservice to find out which one is better. This software comparison between BMC Helix ITSM and Freshservice is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether BMC Helix ITSM or Freshservice fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

Get Price

₹ 1499

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 2999

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 4499

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

+ 1 more plans

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

Not Available

Currently no ratings are available. Please check back later

4.5

1 Ratings & 0 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.5

Customer Support 4.5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Modern persona-based UX
Comprehensive and intuitive service
BMC Helix Multi-Cloud Service Management
Cognitive automation capabilities
Powerful, stunning reports and visualizations
Container Deployment
Transforming the agent experience
Collaboration Tools

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization
Analytics
Project Management
IP Whitelisting
Sandbox
Audit Logs
Security
Knowledge Management
Workflow Management
Task Management
Dashboards
Inventory Management
Asset Lifecycle Management
Reports
Mobile App
Customer Success Manager

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English
français
Deutsche
日本人
Português
Español

English

Alternatives

Top Alternative Products

HCL SX ITSM

Jira Service Management

Servicenow

ZenAdmin

See all BMC Helix ITSM alternatives

HCL SX ITSM

Jira Service Management

Servicenow

ZenAdmin

See all Freshservice alternatives

BMC Helix ITSM vs Freshservice Comparison FAQs

Software questions,
answered

While BMC Helix ITSM offers customized features, Freshservice has diverse modules. Select between BMC Helix ITSM or Freshservice as per your business needs.

Both these products offer similar features but with a different approach. While BMC Helix ITSM emphasizes on user experiences, Freshservice focuses on functionalities.

It all depends on the functionalities that you prefer. While BMC Helix ITSM offers add-ons along with essential features, Freshservice emphasizes on customization.

No, the difference between BMC Helix ITSM and Freshservice lies in terms of features and functionalities. While BMC Helix ITSM can be customized as per the user’s needs, Freshservice addresses the diverse audience.

It depends upon your business requirement. Both BMC Helix ITSM and Freshservice provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While BMC Helix ITSM is customizable, BMC Helix ITSM offers comprehensive modules.

A Quick Comparison Between BMC Helix ITSM vs Freshservice

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of BMC Helix ITSM vs Freshservice In terms of Features
Comparison Between BMC Helix ITSM and Freshservice In terms of Deployment Type
BMC Helix ITSM or Freshservice: Which Is Ideal for Your Industry
Which Is Better? - BMC Helix ITSM or Freshservice

Comparison of BMC Helix ITSM vs Freshservice In terms of Features

BMC Helix ITSM includes features like Modern persona-based UX, Comprehensive and intuitive service, BMC Helix Multi-Cloud Service Management and Cognitive automation capabilities. Freshservice is known for functionalities like Incident Management, Contract / License Management, Self Service Portal and Multi - language. When you compare BMC Helix ITSM vs Freshservice, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between BMC Helix ITSM and Freshservice In terms of Deployment Type

While BMC Helix ITSM supports Web Based deployment; Freshservice is suitable for Web Based deployment. While selecting between BMC Helix ITSM and Freshservice, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

BMC Helix ITSM or Freshservice: Which Is Ideal for Your Industry

BMC Helix ITSM is ideal for industries like All Industries. For All Industries, Freshservice is a better choice. If you are confused between BMC Helix ITSM or Freshservice, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - BMC Helix ITSM or Freshservice

BMC Helix ITSM and Freshservice can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare BMC Helix ITSM and Freshservice during demo to decide which one is best for your business.

Author: Techjockey Team

BMC Helix ITSM VS Freshservice

We provide the best software solution for your business needs

BMC Helix ITSM vs Freshservice Comparison FAQs

Is BMC Helix ITSM better than Freshservice?

Are BMC Helix ITSM and Freshservice same?

Which is better BMC Helix ITSM or Freshservice?

Is BMC Helix ITSM the same as Freshservice?

Can BMC Helix ITSM replace Freshservice?

What is the difference between BMC Helix ITSM and Freshservice?

A Quick Comparison Between BMC Helix ITSM vs Freshservice

Comparison of BMC Helix ITSM vs Freshservice In terms of Features

Comparison Between BMC Helix ITSM and Freshservice In terms of Deployment Type

BMC Helix ITSM or Freshservice: Which Is Ideal for Your Industry

Which Is Better? - BMC Helix ITSM or Freshservice

BMC Helix ITSM VS Freshservice

We provide the best software solution for your business needs

We've sent an OTP verification code to

BMC Helix ITSM vs Freshservice Comparison FAQs

Is BMC Helix ITSM better than Freshservice?

Are BMC Helix ITSM and Freshservice same?

Which is better BMC Helix ITSM or Freshservice?

Is BMC Helix ITSM the same as Freshservice?

Can BMC Helix ITSM replace Freshservice?

What is the difference between BMC Helix ITSM and Freshservice?

A Quick Comparison Between BMC Helix ITSM vs Freshservice

Comparison of BMC Helix ITSM vs Freshservice In terms of Features

Comparison Between BMC Helix ITSM and Freshservice In terms of Deployment Type

BMC Helix ITSM or Freshservice: Which Is Ideal for Your Industry

Which Is Better? - BMC Helix ITSM or Freshservice

We've sent an OTP verification
code to