Bitrix24 VS Kapture CX

Let’s have a side-by-side comparison of Bitrix24 vs Kapture CX to find out which one is better. This software comparison between Bitrix24 and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Bitrix24 or Kapture CX fits your business.

Comparison

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Bitrix24

4.4

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Kapture CX

4.2

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Pricing

Price Plans

₹ 1990

Bitrix24 Basic (includes 5 users)

₹ 4990

Bitrix24 Standard (includes 50 users)

₹ 9990

Bitrix24 Professional (includes 100 users)

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₹ 4000

Essential

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.4

7 Ratings & 7 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.2

Customer Support 4.2

Likelihood to Recommend

See all Bitrix24 reviews

4.2

16 Ratings & 16 Reviews

Features 4.2

Value for Money 4.2

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

See all Kapture CX reviews

Pros & Cons

Pros

Bitrix24 is a great option because you can use all the features for free. Second...Read more - Mahesh Kumar Mar 26, 2022

I have found that bitrx 24 platform is great for managing client relationships, ...Read more - Shiv Shankar Mar 25, 2022

Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

Some of the tools on the toolbar are hidden behind other tools, so they are not ...Read more - Mahesh Kumar Mar 26, 2022

Uploading a lot of files at once is extremely time consuming and even prone to e...Read more - Lalit Sah Mar 01, 2022

We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

Verified customer reviews

Bitrix is an excellent solution for small and large businesses.

Mahesh Kumar Mar 26, 2022

Bitrix 24 offers many features to help team work more effectively.

Shiv Shankar Mar 25, 2022

See all Bitrix24 reviews

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Experience good till date

Haroon Jalal Sep 03, 2024

See all Kapture CX reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries

All Industries

All Industries

Features

Product features

Project Management
Integration
SMS integration & Notification
Campaign Management
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Customer Contract Management
Lead Qualification
Reports & Dashboards
Workflow Automation and Management
Backup & Restore
Sales Workflow Automation
Workflow Management
Communication
Document Management
CRM
Human Resource Management
Mobile App
External Drive Backup
Analytics & Reporting
Access Control
Lead Management
Email Marketing
Third Party Integration

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View
Omnichannel
Seamless Sales, Service & Support
Customer Service
Call Center Management
Audit Trail
Routing
Customizable Branding
Mobile App
Ticketing Management
Chatbot
Analytics & Reporting
Agent Assist
Dashboards
Live Chat

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Question and Answers

Product related question and answers

Is Bitrix24 Cloud based?

Yes, Bitrix24 is a cloud-based CRM platform.

How to send bulk emails with Bitrix24?

Use the CRM’s email marketing tools to create and send bulk email campaigns to... Read more

How to connect with Bitrix24 Live Chat?

Set up Live Chat from the Contact Center module, integrate it with your website,... Read more

See all Bitrix24 Questions & Answers

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Alternatives

Top Alternatives Products

Zoho CRM

Kylas CRM

URVA Connect

Solid Performers CRM

See all Bitrix24 alternatives

Froged

FigPii

Varta

Birdeye

See all Kapture CX alternatives

Bitrix24 vs Kapture CX Comparison Faqs

Software questions,
answered

While Bitrix24 offers customized features, Kapture CX has diverse modules. Select between Bitrix24 or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While Bitrix24 emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Bitrix24 offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between Bitrix24 and Kapture CX lies in terms of features and functionalities. While Bitrix24 can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both Bitrix24 and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Bitrix24 is customizable, Bitrix24 offers comprehensive modules.

A Quick Comparison Between Bitrix24 vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Bitrix24 vs Kapture CX In terms of Features
Comparison Between Bitrix24 and Kapture CX In terms of Deployment Type
Bitrix24 or Kapture CX: Which Is Ideal for Your Industry
Which Is Better? - Bitrix24 or Kapture CX

Comparison of Bitrix24 vs Kapture CX In terms of Features

Bitrix24 includes features like Project Management, Integration, SMS integration & Notification and Campaign Management. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare Bitrix24 vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Bitrix24 and Kapture CX In terms of Deployment Type

While Bitrix24 supports Web Based and On Premises deployment; Kapture CX is suitable for Web Based deployment. While selecting between Bitrix24 and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Bitrix24 or Kapture CX: Which Is Ideal for Your Industry

Bitrix24 is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between Bitrix24 or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Bitrix24 or Kapture CX

Bitrix24 and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Bitrix24 and Kapture CX during demo to decide which one is best for your business.

Author: Techjockey Team

Bitrix24 VS Kapture CX

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Bitrix24 vs Kapture CX Comparison Faqs

Is Bitrix24 better than Kapture CX?

Are Bitrix24 and Kapture CX same?

Which is better Bitrix24 or Kapture CX?

Is Bitrix24 the same as Kapture CX?

Can Bitrix24 replace Kapture CX?

What is the difference between Bitrix24 and Kapture CX?

A Quick Comparison Between Bitrix24 vs Kapture CX

Comparison of Bitrix24 vs Kapture CX In terms of Features

Comparison Between Bitrix24 and Kapture CX In terms of Deployment Type

Bitrix24 or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or Kapture CX

Bitrix24 VS Kapture CX

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Bitrix24 vs Kapture CX Comparison Faqs

Is Bitrix24 better than Kapture CX?

Are Bitrix24 and Kapture CX same?

Which is better Bitrix24 or Kapture CX?

Is Bitrix24 the same as Kapture CX?

Can Bitrix24 replace Kapture CX?

What is the difference between Bitrix24 and Kapture CX?

A Quick Comparison Between Bitrix24 vs Kapture CX

Comparison of Bitrix24 vs Kapture CX In terms of Features

Comparison Between Bitrix24 and Kapture CX In terms of Deployment Type

Bitrix24 or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or Kapture CX

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