Bitrix24 VS Freshdesk

Let’s have a side-by-side comparison of Bitrix24 vs Freshdesk to find out which one is better. This software comparison between Bitrix24 and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Bitrix24 or Freshdesk fits your business.

Comparison

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Bitrix24

4.4

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Freshdesk

4.7

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Pricing

Price Plans

₹ 1990

Bitrix24 Basic (includes 5 users)

₹ 4990

Bitrix24 Standard (includes 50 users)

₹ 9990

Bitrix24 Professional (includes 100 users)

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₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.4

7 Ratings & 7 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.2

Customer Support 4.2

Likelihood to Recommend

See all Bitrix24 reviews

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

Pros & Cons

Pros

Bitrix24 is a great option because you can use all the features for free. Second...Read more - Mahesh Kumar Mar 26, 2022

I have found that bitrx 24 platform is great for managing client relationships, ...Read more - Shiv Shankar Mar 25, 2022

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Currently no pros are available. Please check back later

Cons

Some of the tools on the toolbar are hidden behind other tools, so they are not ...Read more - Mahesh Kumar Mar 26, 2022

Uploading a lot of files at once is extremely time consuming and even prone to e...Read more - Lalit Sah Mar 01, 2022

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Bitrix is an excellent solution for small and large businesses.

Mahesh Kumar Mar 26, 2022

Bitrix 24 offers many features to help team work more effectively.

Shiv Shankar Mar 25, 2022

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Reviews with Video

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries

All Industries

All Industries

Features

Product features

Project Management
Integration
SMS integration & Notification
Campaign Management
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Customer Contract Management
Lead Qualification
Reports & Dashboards
Workflow Automation and Management
Backup & Restore
Sales Workflow Automation
Workflow Management
Communication
Document Management
CRM
Human Resource Management
Mobile App
External Drive Backup
Analytics & Reporting
Access Control
Lead Management
Email Marketing
Third Party Integration

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Question and Answers

Product related question and answers

Is Bitrix24 Cloud based?

Yes, Bitrix24 is a cloud-based CRM platform.

How to send bulk emails with Bitrix24?

Use the CRM’s email marketing tools to create and send bulk email campaigns to... Read more

How to connect with Bitrix24 Live Chat?

Set up Live Chat from the Contact Center module, integrate it with your website,... Read more

See all Bitrix24 Questions & Answers

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Alternatives

Top Alternatives Products

Zoho CRM

Kylas CRM

URVA Connect

Solid Performers CRM

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Bitrix24 vs Freshdesk Comparison Faqs

Software questions,
answered

While Bitrix24 offers customized features, Freshdesk has diverse modules. Select between Bitrix24 or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While Bitrix24 emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Bitrix24 offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between Bitrix24 and Freshdesk lies in terms of features and functionalities. While Bitrix24 can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both Bitrix24 and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Bitrix24 is customizable, Bitrix24 offers comprehensive modules.

A Quick Comparison Between Bitrix24 vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Bitrix24 vs Freshdesk In terms of Features
Comparison Between Bitrix24 and Freshdesk In terms of Deployment Type
Bitrix24 or Freshdesk: Which Is Ideal for Your Industry
Which Is Better? - Bitrix24 or Freshdesk

Comparison of Bitrix24 vs Freshdesk In terms of Features

Bitrix24 includes features like Project Management, Integration, SMS integration & Notification and Campaign Management. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Bitrix24 vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Bitrix24 and Freshdesk In terms of Deployment Type

While Bitrix24 supports Web Based and On Premises deployment; Freshdesk is suitable for Web Based deployment. While selecting between Bitrix24 and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Bitrix24 or Freshdesk: Which Is Ideal for Your Industry

Bitrix24 is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Bitrix24 or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Bitrix24 or Freshdesk

Bitrix24 and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Bitrix24 and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

Bitrix24 VS Freshdesk

We provide the best software solution for your business needs

Bitrix24 vs Freshdesk Comparison Faqs

Is Bitrix24 better than Freshdesk?

Are Bitrix24 and Freshdesk same?

Which is better Bitrix24 or Freshdesk?

Is Bitrix24 the same as Freshdesk?

Can Bitrix24 replace Freshdesk?

What is the difference between Bitrix24 and Freshdesk?

A Quick Comparison Between Bitrix24 vs Freshdesk

Comparison of Bitrix24 vs Freshdesk In terms of Features

Comparison Between Bitrix24 and Freshdesk In terms of Deployment Type

Bitrix24 or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or Freshdesk

Bitrix24 VS Freshdesk

We provide the best software solution for your business needs

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Bitrix24 vs Freshdesk Comparison Faqs

Is Bitrix24 better than Freshdesk?

Are Bitrix24 and Freshdesk same?

Which is better Bitrix24 or Freshdesk?

Is Bitrix24 the same as Freshdesk?

Can Bitrix24 replace Freshdesk?

What is the difference between Bitrix24 and Freshdesk?

A Quick Comparison Between Bitrix24 vs Freshdesk

Comparison of Bitrix24 vs Freshdesk In terms of Features

Comparison Between Bitrix24 and Freshdesk In terms of Deployment Type

Bitrix24 or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or Freshdesk

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