Bitrix24 VS Freshsales CRM

Let’s have a side-by-side comparison of Bitrix24 vs Freshsales CRM to find out which one is better. This software comparison between Bitrix24 and Freshsales CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Bitrix24 or Freshsales CRM fits your business.

Comparison

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Bitrix24

4.3

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Freshsales CRM

4.0

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Pricing

Price Plans

₹ 1990

Basic (includes 5 users)

₹ 4990

Standard (includes 50 users)

₹ 9990

Professional (includes 100 users)

+ 1 more plans

₹ 1199

Growth (Rs. 999 /user/month, billed annually, Rs. 1199 /user, billed monthly)

₹ 3399

Pro (Rs. 2799 /user/month, billed annually , Rs. 3399 /user, billed monthly)

₹ 5999

Enterprise (Rs. 4999 /user/month, billed annually, Rs. 5999 /user/monthly )

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.3

16 Ratings & 16 Reviews

Features 4.3

Value for Money 4.4

Ease of Use 4.2

Customer Support 4.2

Likelihood to Recommend

See all Bitrix24 reviews

4.0

10 Ratings & 4 Reviews

Features 4.0

Value for Money 4.2

Ease of Use 4.0

Customer Support 4

Likelihood to Recommend

See all Freshsales CRM reviews

Pros & Cons

Pros

The pricing for premium plans is reasonable compared to other platforms. The fea...Read more - PRAVIN Jan 02, 2025

I like how it integrates with most of the applications I use. It pairs up nicely...Read more - Girish Sitoke Dec 18, 2024

1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-d...Read more - Jennifer Chotiner Feb 13, 2025

1. Unified platform with sales, marketing, chat, and phone capabilities, elimina...Read more - Sumit Bohre Feb 13, 2025

Cons

The platform tries to do everything which can make it feel too much. Sometimes I...Read more - PRAVIN Jan 02, 2025

Sometimes I have noticed that some features stop working properly which can be a...Read more - Girish Sitoke Dec 18, 2024

1. Essential features like workflow automation require Pro/Enterprise plans, ...Read more - Jennifer Chotiner Feb 13, 2025

1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pr...Read more - Sumit Bohre Feb 13, 2025

Reviews

Verified customer reviews

Affordable and Feature-Packed but Overwhelming at Times

PRAVIN Jan 02, 2025

Great Integrations but Bugs Can Be Frustrating

Girish Sitoke Dec 18, 2024

See all Bitrix24 reviews

Affordable Starter Plan, Hidden Costs for Scaling!

Jennifer Chotiner Feb 13, 2025

All-in-One CRM for Streamlined Sales and Marketing

Sumit Bohre Feb 13, 2025

See all Freshsales CRM reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

Hospitality
E-Commerce
Real Estate

Features

Product features

Audit Trail
Performance Tracking
Forecasting & Trends
Customer Insights
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Event-Triggered Notifications
Custom Workflow Alerts
Opportunity & Pipeline Management
Task / Activity Management
Quote Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Email Marketing Tools Integration
Automated Campaigns
Event-Triggered Workflows
Lead Nurturing
Data Import/Export
Real Time Analytics
Social Media Integration
Lead Scoring
Sales Forecasting
Predictive Analytics
Order Management
Account Management
Territory Management
Campaign Management
Lead Management
Email Marketing
Deal Management
API Access
Customer Segmentation
Third Party Integrations
Role-Based Access Control (RBAC)
Activity History
Workflow Automation and Management
Contact Segmentation
Team Communication
Campaign Performance
Calendar Integration
Customer Profiles
Customer Journey Tracking
Sales Automation
Data Encryption
Contact Management

Lead, Contact ,Account, and Deal Management
25 Workflow Automations
25 Teams
5000 Bulk Emails/User/Day
25 Sales Sequences/User
100 Workflow Automations
50 Teams
Advanced CRM Customization
Auto Profile Enrichment
Reports & Dashboard
Smartforms and Event Tracking
Multi Currency
Sales Goals
EEA Data Center
IP Whitelisting
Audit Logs
10 Sales Sequences/User
1000 Bulk Emails/User/Day
10 Teams
Visual Sales Pipeline
2-way Email Sync
Lead Scoring
Phone powered by Freshcaller
SMS Integration
Freshworks Integrations
Marketplace Apps
API Access
Territories and Lead Assignment
Smart Matches
Custom roles
Advanced Reports
250 Bulk Emails/User/Day
5 Sales Sequences/User
10 Workflow Automations
Dedicated Account Manager

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Question and Answers

Product related question and answers

Is Bitrix24 Cloud based?

Yes, Bitrix24 is a cloud-based CRM platform.

How to send bulk emails with Bitrix24?

Use the CRM’s email marketing tools to create and send bulk email campaigns to... Read more

How to connect with Bitrix24 Live Chat?

Set up Live Chat from the Contact Center module, integrate it with your website,... Read more

See all Bitrix24 Questions & Answers

How secure is the data managed by Freshsales CRM?

Freshsales CRM implements industry-standard data security measures to ensure tha... Read more

What is the pricing model for Freshsales CRM for small businesses?

For small companies, Freshsales CRM has a tiered pricing structure with a free p... Read more

What AI-powered features does Freshsales CRM offer for sales teams?

Freshsales includes AI-powered features such as lead scoring, predictive contact... Read more

See all Freshsales CRM Questions & Answers

Alternatives

Top Alternative Products

Zoho CRM

CrmOne

Odoo CRM

Solid Performers CRM

See all Bitrix24 alternatives

Cratio CRM

SalesBabu CRM

Todo Sales CRM

Bytepaper Sales CRM

See all Freshsales CRM alternatives

Bitrix24 vs Freshsales CRM Comparison FAQs

Software questions,
answered

While Bitrix24 offers customized features, Freshsales CRM has diverse modules. Select between Bitrix24 or Freshsales CRM as per your business needs.

Both these products offer similar features but with a different approach. While Bitrix24 emphasizes on user experiences, Freshsales CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Bitrix24 offers add-ons along with essential features, Freshsales CRM emphasizes on customization.

No, the difference between Bitrix24 and Freshsales CRM lies in terms of features and functionalities. While Bitrix24 can be customized as per the user’s needs, Freshsales CRM addresses the diverse audience.

It depends upon your business requirement. Both Bitrix24 and Freshsales CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Bitrix24 is customizable, Bitrix24 offers comprehensive modules.

A Quick Comparison Between Bitrix24 vs Freshsales CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Bitrix24 vs Freshsales CRM In terms of Features
Comparison Between Bitrix24 and Freshsales CRM In terms of Deployment Type
Bitrix24 or Freshsales CRM: Which Is Ideal for Your Industry
Which Is Better? - Bitrix24 or Freshsales CRM

Comparison of Bitrix24 vs Freshsales CRM In terms of Features

Bitrix24 includes features like Audit Trail, Performance Tracking, Forecasting & Trends and Customer Insights. Freshsales CRM is known for functionalities like Lead, Contact ,Account, and Deal Management, 25 Workflow Automations, 25 Teams and 5000 Bulk Emails/User/Day. When you compare Bitrix24 vs Freshsales CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Bitrix24 and Freshsales CRM In terms of Deployment Type

While Bitrix24 supports Web Based and On Premises deployment; Freshsales CRM is suitable for Web Based deployment. While selecting between Bitrix24 and Freshsales CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Bitrix24 or Freshsales CRM: Which Is Ideal for Your Industry

Bitrix24 is ideal for industries like All Industries. For Hospitality, E-Commerce and Real Estate, Freshsales CRM is a better choice. If you are confused between Bitrix24 or Freshsales CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Bitrix24 or Freshsales CRM

Bitrix24 and Freshsales CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Bitrix24 and Freshsales CRM during demo to decide which one is best for your business.

Author: Techjockey Team

Bitrix24 VS Freshsales CRM

We provide the best software solution for your business needs

Bitrix24 vs Freshsales CRM Comparison FAQs

Is Bitrix24 better than Freshsales CRM?

Are Bitrix24 and Freshsales CRM same?

Which is better Bitrix24 or Freshsales CRM?

Is Bitrix24 the same as Freshsales CRM?

Can Bitrix24 replace Freshsales CRM?

What is the difference between Bitrix24 and Freshsales CRM?

A Quick Comparison Between Bitrix24 vs Freshsales CRM

Comparison of Bitrix24 vs Freshsales CRM In terms of Features

Comparison Between Bitrix24 and Freshsales CRM In terms of Deployment Type

Bitrix24 or Freshsales CRM: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or Freshsales CRM

Bitrix24 VS Freshsales CRM

We provide the best software solution for your business needs

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Bitrix24 vs Freshsales CRM Comparison FAQs

Is Bitrix24 better than Freshsales CRM?

Are Bitrix24 and Freshsales CRM same?

Which is better Bitrix24 or Freshsales CRM?

Is Bitrix24 the same as Freshsales CRM?

Can Bitrix24 replace Freshsales CRM?

What is the difference between Bitrix24 and Freshsales CRM?

A Quick Comparison Between Bitrix24 vs Freshsales CRM

Comparison of Bitrix24 vs Freshsales CRM In terms of Features

Comparison Between Bitrix24 and Freshsales CRM In terms of Deployment Type

Bitrix24 or Freshsales CRM: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or Freshsales CRM

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