Bitrix24 VS D365 Customer Engagement

Let’s have a side-by-side comparison of Bitrix24 vs D365 Customer Engagement to find out which one is better. This software comparison between Bitrix24 and D365 Customer Engagement is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Bitrix24 or D365 Customer Engagement fits your business.

Comparison

Pricing

Price Plans

₹ 1990

Bitrix24 Basic (includes 5 users)

₹ 4990

Bitrix24 Standard (includes 50 users)

₹ 9990

Bitrix24 Professional (includes 100 users)

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Price on Request

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Free Trial
Lifetime Plan

Free Trial

Free Trial

Ratings

Overall ratings

4.4

7 Ratings & 7 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.2

Customer Support 4.2

Likelihood to Recommend

See all Bitrix24 reviews

Not Available

Currently no ratings are available. Please check back later

Pros & Cons

Pros

Bitrix24 is a great option because you can use all the features for free. Second...Read more - Mahesh Kumar Mar 26, 2022

I have found that bitrx 24 platform is great for managing client relationships, ...Read more - Shiv Shankar Mar 25, 2022

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Cons

Some of the tools on the toolbar are hidden behind other tools, so they are not ...Read more - Mahesh Kumar Mar 26, 2022

Uploading a lot of files at once is extremely time consuming and even prone to e...Read more - Lalit Sah Mar 01, 2022

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Reviews

Verified customer reviews

Bitrix is an excellent solution for small and large businesses.

Mahesh Kumar Mar 26, 2022

Bitrix 24 offers many features to help team work more effectively.

Shiv Shankar Mar 25, 2022

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

Hospitality
Healthcare
Retail
Tours and Travels
Construction

Features

Product features

Opportunity & Pipeline Management
Forecasting & Trends
Customer Insights
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Performance Tracking
Event-Triggered Notifications
Task / Activity Management
Quote Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Automated Campaigns
Event-Triggered Workflows
Customer Segmentation
Lead Nurturing
Data Import/Export
Real Time Analytics
Social Media Integration
Lead Scoring
Sales Forecasting
Predictive Analytics
Order Management
Account Management
Territory Management
Campaign Management
Lead Management
Email Marketing
Deal Management
API Access
Third Party Integrations
Audit Trails
Role-Based Access Control (RBAC)
Activity History
Workflow Automation and Management
Contact Segmentation
Team Communication
Campaign Performance
Calendar Integration
Customer Profiles
Customer Journey Tracking
Sales Automation
Data Encryption
Contact Management

End to End Tracking
CRM
Reporting
Staff Management
Integrations
Third Party Integration

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Question and Answers

Product related question and answers

Is Bitrix24 Cloud based?

Yes, Bitrix24 is a cloud-based CRM platform.

How to send bulk emails with Bitrix24?

Use the CRM’s email marketing tools to create and send bulk email campaigns to... Read more

How to connect with Bitrix24 Live Chat?

Set up Live Chat from the Contact Center module, integrate it with your website,... Read more

See all Bitrix24 Questions & Answers

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Alternatives

Top Alternative Products

Zoho CRM

Zendesk Sell

Salesforce CRM

Leadhooper

See all Bitrix24 alternatives

Zoho CRM

Zendesk Sell

Salesforce CRM

Leadhooper

See all D365 Customer Engagement alternatives

Bitrix24 vs D365 Customer Engagement Comparison FAQs

Software questions,
answered

While Bitrix24 offers customized features, D365 Customer Engagement has diverse modules. Select between Bitrix24 or D365 Customer Engagement as per your business needs.

Both these products offer similar features but with a different approach. While Bitrix24 emphasizes on user experiences, D365 Customer Engagement focuses on functionalities.

It all depends on the functionalities that you prefer. While Bitrix24 offers add-ons along with essential features, D365 Customer Engagement emphasizes on customization.

No, the difference between Bitrix24 and D365 Customer Engagement lies in terms of features and functionalities. While Bitrix24 can be customized as per the user’s needs, D365 Customer Engagement addresses the diverse audience.

It depends upon your business requirement. Both Bitrix24 and D365 Customer Engagement provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Bitrix24 is customizable, Bitrix24 offers comprehensive modules.

A Quick Comparison Between Bitrix24 vs D365 Customer Engagement

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Bitrix24 vs D365 Customer Engagement In terms of Features
Comparison Between Bitrix24 and D365 Customer Engagement In terms of Deployment Type
Bitrix24 or D365 Customer Engagement: Which Is Ideal for Your Industry
Which Is Better? - Bitrix24 or D365 Customer Engagement

Comparison of Bitrix24 vs D365 Customer Engagement In terms of Features

Bitrix24 includes features like Opportunity & Pipeline Management, Forecasting & Trends, Customer Insights and Sales Performance Reports. D365 Customer Engagement is known for functionalities like End to End Tracking, CRM, Reporting and Staff Management. When you compare Bitrix24 vs D365 Customer Engagement, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Bitrix24 and D365 Customer Engagement In terms of Deployment Type

While Bitrix24 supports Web Based and On Premises deployment; D365 Customer Engagement is suitable for Web Based deployment. While selecting between Bitrix24 and D365 Customer Engagement, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Bitrix24 or D365 Customer Engagement: Which Is Ideal for Your Industry

Bitrix24 is ideal for industries like All Industries. For Hospitality, Healthcare and Retail, D365 Customer Engagement is a better choice. If you are confused between Bitrix24 or D365 Customer Engagement, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Bitrix24 or D365 Customer Engagement

Bitrix24 and D365 Customer Engagement can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Bitrix24 and D365 Customer Engagement during demo to decide which one is best for your business.

Author: Virender Singh

Bitrix24 VS D365 Customer Engagement

We provide the best software solution for your business needs

Bitrix24 vs D365 Customer Engagement Comparison FAQs

Is Bitrix24 better than D365 Customer Engagement?

Are Bitrix24 and D365 Customer Engagement same?

Which is better Bitrix24 or D365 Customer Engagement?

Is Bitrix24 the same as D365 Customer Engagement?

Can Bitrix24 replace D365 Customer Engagement?

What is the difference between Bitrix24 and D365 Customer Engagement?

A Quick Comparison Between Bitrix24 vs D365 Customer Engagement

Comparison of Bitrix24 vs D365 Customer Engagement In terms of Features

Comparison Between Bitrix24 and D365 Customer Engagement In terms of Deployment Type

Bitrix24 or D365 Customer Engagement: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or D365 Customer Engagement

Bitrix24 VS D365 Customer Engagement

We provide the best software solution for your business needs

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Bitrix24 vs D365 Customer Engagement Comparison FAQs

Is Bitrix24 better than D365 Customer Engagement?

Are Bitrix24 and D365 Customer Engagement same?

Which is better Bitrix24 or D365 Customer Engagement?

Is Bitrix24 the same as D365 Customer Engagement?

Can Bitrix24 replace D365 Customer Engagement?

What is the difference between Bitrix24 and D365 Customer Engagement?

A Quick Comparison Between Bitrix24 vs D365 Customer Engagement

Comparison of Bitrix24 vs D365 Customer Engagement In terms of Features

Comparison Between Bitrix24 and D365 Customer Engagement In terms of Deployment Type

Bitrix24 or D365 Customer Engagement: Which Is Ideal for Your Industry

Which Is Better? - Bitrix24 or D365 Customer Engagement

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