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  3. astTECS Call Center Software VS Freshdesk Contact Center

astTECS Call Center Software VS Freshdesk Contact Center

Let’s have a side-by-side comparison of astTECS Call Center Software vs Freshdesk Contact Center to find out which one is better. This software comparison between astTECS Call Center Software and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether astTECS Call Center Software or Freshdesk Contact Center fits your business.

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astTECS Call Center Software
astTECS Call Center Software

4.6

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Freshdesk Contact Center
Freshdesk Contact Center

4.0

Get Free Demo
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astTECS Call Center Software
astTECS Call Center Software

4.6

Get Free Demo
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Freshdesk Contact Center
Freshdesk Contact Center

4.0

Get Free Demo

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  • img 4 Ratings & 0 Reviews
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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

₹ 100000

astTECS Call Center Software

View Details img

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans img

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Best deals by our expert on your business requirements

Ratings

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Overall ratings

4.6

4 Ratings & 0 Reviews

97% Likelihood to Recommend

4.0

3 Ratings & 0 Reviews

93% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Salman Khan Feb 22, 2024

Rating

Gadget Diary Feb 22, 2024

See all astTECS Call Center Software reviews img

Rating

Badal Kavithiya Dec 07, 2024

Rating

Shekhar D kokane Jul 23, 2024

See all Freshdesk Contact Center reviews img

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Call Recording
  • checked Call Disposition
  • checked Call Back Scheduling
  • checked Real Time Dashboards
  • checked Live Call Monitoring
  • checked Reporting
  • checked Voice Logger
  • checked Administration
  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

SanCCS

SanCCS

Cube Call centre Solution

Cube Call centre Solution

DialDesk

DialDesk

SanCCS Cloud

SanCCS Cloud

See all astTECS Call Center Software alternatives img
SanCCS

SanCCS

Cube Call centre Solution

Cube Call centre Solution

DialDesk

DialDesk

SanCCS Cloud

SanCCS Cloud

See all Freshdesk Contact Center alternatives img

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astTECS Call Center Software vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While astTECS Call Center Software offers customized features, Freshdesk Contact Center has diverse modules. Select between astTECS Call Center Software or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While astTECS Call Center Software emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While astTECS Call Center Software offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between astTECS Call Center Software and Freshdesk Contact Center lies in terms of features and functionalities. While astTECS Call Center Software can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both astTECS Call Center Software and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While astTECS Call Center Software is customizable, astTECS Call Center Software offers comprehensive modules.

A Quick Comparison Between astTECS Call Center Software vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of astTECS Call Center Software vs Freshdesk Contact Center In terms of Features
  • Comparison Between astTECS Call Center Software and Freshdesk Contact Center In terms of Deployment Type
  • astTECS Call Center Software or Freshdesk Contact Center: Which Is Ideal for Your Industry
  • Which Is Better? - astTECS Call Center Software or Freshdesk Contact Center

Comparison of astTECS Call Center Software vs Freshdesk Contact Center In terms of Features

astTECS Call Center Software includes features like Call Recording, Virtual Call Center, Call Back Service and Real time data. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare astTECS Call Center Software vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between astTECS Call Center Software and Freshdesk Contact Center In terms of Deployment Type

While astTECS Call Center Software supports Web Based and On Premises deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between astTECS Call Center Software and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

astTECS Call Center Software or Freshdesk Contact Center: Which Is Ideal for Your Industry

astTECS Call Center Software is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between astTECS Call Center Software or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - astTECS Call Center Software or Freshdesk Contact Center

astTECS Call Center Software and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare astTECS Call Center Software and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

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