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  3. Helpdesk - Support Ticketing Management VS SolarWinds Web Help Desk

Helpdesk - Support Ticketing Management VS SolarWinds Web Help Desk

Let’s have a side-by-side comparison of Helpdesk - Support Ticketing Management vs SolarWinds Web Help Desk to find out which one is better. This software comparison between Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Helpdesk - Support Ticketing Management or SolarWinds Web Help Desk fits your business.

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Helpdesk - Support Ticketing Management
Helpdesk - Support Ticketing Management

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SolarWinds Web Help Desk
SolarWinds Web Help Desk

4.8

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Helpdesk - Support Ticketing Management
Helpdesk - Support Ticketing Management

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SolarWinds Web Help Desk
SolarWinds Web Help Desk

4.8

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  • img 2 Ratings & 2 Reviews
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Pricing

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Price Plans

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Get customise plan according to your business requirement

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Available offers & discounts

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Ratings

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Overall ratings

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4.8

2 Ratings & 2 Reviews

95% Likelihood to Recommend

Pros & Cons

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Pros

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I worked end of the week move at Dcl. Incredible organization extraordinary grou...Read more - Shabee haider Jan 23, 2019

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I ordered a software from Techjockey. I expected it to come in the form of a CD ...Read more - Soumitra Bhowmik Aug 07, 2018

Reviews

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Verified customer reviews

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Great site and great service

Soumitra Bhowmik Aug 07, 2018

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Dashboards
  • checked Admin Control
  • checked Multiple Company
  • checked Knowledge Base
  • checked Configuration
  • checked Statistics And Graphs
  • checked Reports
  • checked Live Chat
  • checked Ticket Management
  • checked Asset Management
  • checked Self Service Portal
  • checked Ticket / Issue Tracking
  • checked Integration
  • checked Surveys Feedback
  • checked Email Integration
  • checked Inventory Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk

Vision Helpdesk

Vision Helpdesk

Elitser Helpdesk Software

Elitser Helpdesk Software

TxHelpDesk

TxHelpDesk

See all Helpdesk - Support Ticketing Management alternatives img
Freshdesk

Freshdesk

Vision Helpdesk

Vision Helpdesk

Elitser Helpdesk Software

Elitser Helpdesk Software

TxHelpDesk

TxHelpDesk

See all SolarWinds Web Help Desk alternatives img

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Helpdesk - Support Ticketing Management vs SolarWinds Web Help Desk Comparison FAQs

Software questions,
answered

While Helpdesk - Support Ticketing Management offers customized features, SolarWinds Web Help Desk has diverse modules. Select between Helpdesk - Support Ticketing Management or SolarWinds Web Help Desk as per your business needs.

Both these products offer similar features but with a different approach. While Helpdesk - Support Ticketing Management emphasizes on user experiences, SolarWinds Web Help Desk focuses on functionalities.

It all depends on the functionalities that you prefer. While Helpdesk - Support Ticketing Management offers add-ons along with essential features, SolarWinds Web Help Desk emphasizes on customization.

No, the difference between Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk lies in terms of features and functionalities. While Helpdesk - Support Ticketing Management can be customized as per the user’s needs, SolarWinds Web Help Desk addresses the diverse audience.

It depends upon your business requirement. Both Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Helpdesk - Support Ticketing Management is customizable, Helpdesk - Support Ticketing Management offers comprehensive modules.

A Quick Comparison Between Helpdesk - Support Ticketing Management vs SolarWinds Web Help Desk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Helpdesk - Support Ticketing Management vs SolarWinds Web Help Desk In terms of Features
  • Comparison Between Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk In terms of Deployment Type
  • Helpdesk - Support Ticketing Management or SolarWinds Web Help Desk: Which Is Ideal for Your Industry
  • Which Is Better? - Helpdesk - Support Ticketing Management or SolarWinds Web Help Desk

Comparison of Helpdesk - Support Ticketing Management vs SolarWinds Web Help Desk In terms of Features

Helpdesk - Support Ticketing Management includes features like Dashboards, Admin Control, Multiple Company and Knowledge Base. SolarWinds Web Help Desk is known for functionalities like Ticket Management, Asset Management, Self Service Portal and Ticket / Issue Tracking. When you compare Helpdesk - Support Ticketing Management vs SolarWinds Web Help Desk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk In terms of Deployment Type

While Helpdesk - Support Ticketing Management supports Web Based deployment; SolarWinds Web Help Desk is suitable for Web Based deployment. While selecting between Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Helpdesk - Support Ticketing Management or SolarWinds Web Help Desk: Which Is Ideal for Your Industry

Helpdesk - Support Ticketing Management is ideal for industries like All Industries. For All Industries, SolarWinds Web Help Desk is a better choice. If you are confused between Helpdesk - Support Ticketing Management or SolarWinds Web Help Desk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Helpdesk - Support Ticketing Management or SolarWinds Web Help Desk

Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Helpdesk - Support Ticketing Management and SolarWinds Web Help Desk during demo to decide which one is best for your business.

Author: Techjockey Team

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