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  3. Helpdesk - Support Ticketing Management VS Freshdesk

Helpdesk - Support Ticketing Management VS Freshdesk

Let’s have a side-by-side comparison of Helpdesk - Support Ticketing Management vs Freshdesk to find out which one is better. This software comparison between Helpdesk - Support Ticketing Management and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Helpdesk - Support Ticketing Management or Freshdesk fits your business.

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Helpdesk - Support Ticketing Management
Helpdesk - Support Ticketing Management

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Freshdesk
Freshdesk

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Helpdesk - Support Ticketing Management
Helpdesk - Support Ticketing Management

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Freshdesk
Freshdesk

4.7

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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

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₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

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Ratings

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Overall ratings

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4.7

3 Ratings & 0 Reviews

93% Likelihood to Recommend

Reviews

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support
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Freshdesk Review 2023 | Best Customer Service Software

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Dashboards
  • checked Admin Control
  • checked Multiple Company
  • checked Knowledge Base
  • checked Configuration
  • checked Statistics And Graphs
  • checked Reports
  • checked Live Chat
  • checked Ticket Management
  • checked Agent Shifts
  • checked Agent Scripts
  • checked Email Bot
  • checked Auto-Triage
  • checked Email, social, chat, phone channels
  • checked Omnichannel
  • checked Roles & Permissions
  • checked IP & Network Restrictions
  • checked Intelligent ticket assignment
  • checked Round-robin Routing
  • checked Portal Rebrand
  • checked Multiple Products
  • checked Dynamic Ticket Forms
  • checked HIPAA Compliance
  • checked Abandoned call metrics
  • checked Co-Browsing
  • checked Audit Logs
  • checked Sandbox
  • checked Collaboration
  • checked Multichannel Support
  • checked Feedback & Automation
  • checked Self Service Portal
  • checked Helpdesk Report
  • checked Customization
  • checked Process Automations
  • checked Agent collision detection
  • checked SLA Management
  • checked Time Tracking
  • checked CSAT Surveys
  • checked Performance Reports
  • checked Multilingual
  • checked Custom Reports
  • checked Custom Reports & Dashboards
  • checked Customer Segments
  • checked Speech Enabled

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Helpdesk - Support Ticketing Management vs Freshdesk Comparison FAQs

Software questions,
answered

While Helpdesk - Support Ticketing Management offers customized features, Freshdesk has diverse modules. Select between Helpdesk - Support Ticketing Management or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While Helpdesk - Support Ticketing Management emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Helpdesk - Support Ticketing Management offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between Helpdesk - Support Ticketing Management and Freshdesk lies in terms of features and functionalities. While Helpdesk - Support Ticketing Management can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both Helpdesk - Support Ticketing Management and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Helpdesk - Support Ticketing Management is customizable, Helpdesk - Support Ticketing Management offers comprehensive modules.

A Quick Comparison Between Helpdesk - Support Ticketing Management vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Helpdesk - Support Ticketing Management vs Freshdesk In terms of Features
  • Comparison Between Helpdesk - Support Ticketing Management and Freshdesk In terms of Deployment Type
  • Helpdesk - Support Ticketing Management or Freshdesk: Which Is Ideal for Your Industry
  • Which Is Better? - Helpdesk - Support Ticketing Management or Freshdesk

Comparison of Helpdesk - Support Ticketing Management vs Freshdesk In terms of Features

Helpdesk - Support Ticketing Management includes features like Dashboards, Admin Control, Multiple Company and Knowledge Base. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Helpdesk - Support Ticketing Management vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Helpdesk - Support Ticketing Management and Freshdesk In terms of Deployment Type

While Helpdesk - Support Ticketing Management supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Helpdesk - Support Ticketing Management and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Helpdesk - Support Ticketing Management or Freshdesk: Which Is Ideal for Your Industry

Helpdesk - Support Ticketing Management is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Helpdesk - Support Ticketing Management or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Helpdesk - Support Ticketing Management or Freshdesk

Helpdesk - Support Ticketing Management and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Helpdesk - Support Ticketing Management and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

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