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  3. ANYI Voice Solutions VS Freshdesk Contact Center

ANYI Voice Solutions VS Freshdesk Contact Center

Let’s have a side-by-side comparison of ANYI Voice Solutions vs Freshdesk Contact Center to find out which one is better. This software comparison between ANYI Voice Solutions and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether ANYI Voice Solutions or Freshdesk Contact Center fits your business.

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ANYI Voice Solutions
ANYI Voice Solutions

4.4

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Freshdesk Contact Center
Freshdesk Contact Center

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ANYI Voice Solutions
ANYI Voice Solutions

4.4

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Freshdesk Contact Center
Freshdesk Contact Center

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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

₹ 8200

Basic

View Details img

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans img

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.4

3 Ratings & 0 Reviews

90% Likelihood to Recommend

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgEducation
  • imgHealthcare
  • imgBanking
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Auto Dialer
  • checked IVR Development Tool
  • checked Call Routing
  • checked Time Zone Based Calling
  • checked DNC Management
  • checked Click to Call
  • checked Reduce Cost
  • checked Increase Service Efficiency
  • checked Handle Large Call Volume
  • checked Inbound Solution
  • checked Speech Recognition
  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Cube Call centre Solution

Cube Call centre Solution

MyOperator

MyOperator

SanCCS

SanCCS

DialDesk

DialDesk

See all ANYI Voice Solutions alternatives img
MyOperator

MyOperator

Cube Call centre Solution

Cube Call centre Solution

SanCCS

SanCCS

DialDesk

DialDesk

See all Freshdesk Contact Center alternatives img

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ANYI Voice Solutions vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While ANYI Voice Solutions offers customized features, Freshdesk Contact Center has diverse modules. Select between ANYI Voice Solutions or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While ANYI Voice Solutions emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While ANYI Voice Solutions offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between ANYI Voice Solutions and Freshdesk Contact Center lies in terms of features and functionalities. While ANYI Voice Solutions can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both ANYI Voice Solutions and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While ANYI Voice Solutions is customizable, ANYI Voice Solutions offers comprehensive modules.

A Quick Comparison Between ANYI Voice Solutions vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of ANYI Voice Solutions vs Freshdesk Contact Center In terms of Features
  • Comparison Between ANYI Voice Solutions and Freshdesk Contact Center In terms of Deployment Type
  • ANYI Voice Solutions or Freshdesk Contact Center: Which Is Ideal for Your Industry
  • Which Is Better? - ANYI Voice Solutions or Freshdesk Contact Center

Comparison of ANYI Voice Solutions vs Freshdesk Contact Center In terms of Features

ANYI Voice Solutions includes features like Auto Dialer Services, IVR Survey, Call Routing and Automatic time Zone conversion for clients. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare ANYI Voice Solutions vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ANYI Voice Solutions and Freshdesk Contact Center In terms of Deployment Type

While ANYI Voice Solutions supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between ANYI Voice Solutions and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ANYI Voice Solutions or Freshdesk Contact Center: Which Is Ideal for Your Industry

ANYI Voice Solutions is ideal for industries like Education, Healthcare and Banking. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between ANYI Voice Solutions or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ANYI Voice Solutions or Freshdesk Contact Center

ANYI Voice Solutions and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ANYI Voice Solutions and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

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