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ActivDesk VS Freshdesk

Let’s have a side-by-side comparison of ActivDesk vs Freshdesk to find out which one is better. This software comparison between ActivDesk and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether ActivDesk or Freshdesk fits your business.

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Starting Price

₹ 1,500

View plans arow

Starting Price

₹ 1,399 /month

View plans arow
  • Hospitality
  • industries All industries
  • chek Ticketing
  • chek Teamwork & Communication
  • chek Multichannel Helpdesk
  • chek Self Service
  • chek Email Integration
  • chek Ticket Management
  • chek Agent Shifts
  • chek Agent Scripts
  • chek Email Bot
  • chek Auto-Triage
4.1(1)
str1 4
str1 4.5
str1 4
str1 4

Likelihood to Recommend

90%

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pros-list-icon very easy to use Posted - Feb 27, 2021

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Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between ActivDesk and Freshdesk

Let’s have a detailed comparison of ActivDesk vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether ActivDesk or Freshdesk fits your business.

Comparison of ActivDesk vs Freshdesk In terms of Features

ActivDesk includes features like Ticketing, Teamwork & Communication, Multichannel Helpdesk and Self Service. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare ActivDesk vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ActivDesk and Freshdesk In terms of Deployment Type

While ActivDesk supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between ActivDesk and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ActivDesk or Freshdesk: Which Is Ideal for Your Industry

ActivDesk is ideal for industries like Hospitality. For All Industries, Freshdesk is a better choice. If you are confused between ActivDesk or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ActivDesk or Freshdesk

ActivDesk and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ActivDesk and Freshdesk during demo to decide which one is best for your business.

FAQs

While ActivDesk offers customized features, Freshdesk has diverse modules. Select between ActivDesk or Freshdesk as per your business needs.
Both these products offer similar features but with a different approach. While ActivDesk emphasizes on user experiences, Freshdesk focuses on functionalities.
It all depends on the functionalities that you prefer. While ActivDesk offers add-ons along with essential features, Freshdesk emphasizes on customization.
No, the difference between ActivDesk and Freshdesk lies in terms of features and functionalities. While ActivDesk can be customized as per the user’s needs, Freshdesk addresses the diverse audience.
It depends upon your business requirement. Both ActivDesk and Freshdesk provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While ActivDesk is customizable, ActivDesk offers comprehensive modules.

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