Best VoIP Providers in 2024

What is a VoIP Service Provider?

A VoIP service provider serves as an intermediary that delivers VoIP (Voice over Internet Protocol) services to both commercial and residential users according to their specific VoIP needs. These providers furnish customers with essential VoIP devices and equipment, charging a monthly fee for their services. VoIP calls are notably more cost-effective compared to traditional phone systems. VoIP allows for unlimited call options over a stable Internet connection, making it a favorable choice in voice communication services. 

VoIP service providers serve businesses by delivering smooth unified communications between customers and clients. The appeal of VoIP lies in its potential to reduce costs for both domestic and international calls.

What Does a VoIP Service Provider Do?

A VoIP service provider is an entity that delivers VoIP Internet telephony solutions to users so they can make voice calls over the Internet instead of conventional telephone lines. The primary objective is to offer a cost-effective, flexible, and feature-rich alternative to traditional telephony. Here is a detailed overview of what does VoIP service provider Do;

1. Core Functions: At its core, a VoIP service provider facilitates the transmission of voice data in packets over the Internet, utilizing packet-switched telephony. This process deviates from the traditional circuit-switched telephony employed by the Public Switched Telephone Network (PSTN). The result is a streamlined and efficient communication method that uses broadband high-speed Internet connections.
2. Offers Cost-Effective Communication Solutions: VoIP providers typically deliver a range of services, including VoIP hardware, subscription plans, and features that enhance communication experiences. These services may be bundled together in monthly subscription packages or provided on a pay-as-you-go basis. The offerings often extend beyond simple voice calling to include features like instant messaging, video conferencing, and more.
3. Integrates Advanced Features: One of the distinguishing features of VoIP phone service providers is their ability to offer significant cost savings for both local and international calls. Additionally, the flexibility of VoIP allows for the integration of advanced features such as unified communications, where voice services merge with messaging and collaboration tools.

VoIP Provider's Features & Capabilities

Voice over IP providers offer the following features and capabilities;

1. Phone Calls: VoIP telephony presents organizations with a budget-friendly, reliable, and portable communication solution with its internet calls facility that also provides for a seamless connectivity.
2. Screen Sharing: VoIP software offers real-time screen sharing, a valuable tool for collaboration and presentations. This capability saves time and boosts productivity both for hybrid and remote workers.
3. Call Monitoring: VoIP providers for business come with features like call monitoring, recording, and tracking. These capabilities help businesses simplify customer service processes and enhance overall performance.
4. Instant Messaging: VoIP phone service also improves customer support and internal communication by offering features like instant messaging. This feature allows employees to discuss action items or touch base informally, enhancing cooperation, productivity, and team engagement.
5. Caller ID: VoIP service providers display incoming callers' names and phone numbers, providing users with essential information about the origin of the call.
6. Video Conferencing: With VoIP software users can make video calls over the internet. This feature fosters engagement and collaboration among distant workers.
7. Desk-to-Desk Calls: VoIP solutions facilitate communication between users via mobile phones and landlines for a smooth flow of communication. This is particularly beneficial in scenarios where multiple users handle a single call.
8. Conference Calls: Users can host conference calls with multiple participants to engage in phone or video calls over the internet simultaneously. This capability is crucial for team collaboration and communication with remote workers.
9. VoIP Phone Number: VoIP telephony provides users with unique phone numbers that can be dialed from anywhere. This is especially beneficial for businesses without a traditional landline but still want a location-specific number.

Additional features offered by VoIP phone providers;

1. Software pairing capabilities
2. Automated attendant capabilities
3. Browser extension capabilities
4. Hold music capabilities
5. Individual download capabilities

How to Choose the Best VoIP Services Providers in India?

Selecting the right VoIP service provider in India involves a systematic approach, considering both the technological aspects of VoIP and aligning them with specific business needs. Here is a step-by-step process to help you choose the best VoIP service provider;

• Understand VoIP services: Begin your journey by understanding the fundamentals of Voice over Internet Protocol (VoIP). Go through the information available on the internet, such as detailed guides that can help you get a better insight of how VoIP functions and the benefits it offers. A solid grasp of VoIP forms the foundation for informed decision-making.
• Consider features: Identify the features essential for your business operations and distinguish them from those that would be advantageous but not imperative. This serves as a crucial reference point for the subsequent stages of selecting a VoIP service provider.
• Make a list of all VoIP Service Providers: Create a list of potential VoIP phone service providers by filtering based on your identified must-have features and a few nice-to-have ones. This approach narrows down the choices, making the selection process more manageable. Focus on providers aligning closely with your specific needs.
• Read reviews, user experience: Tap into user experiences by exploring review sites. Assess feedback regarding the positives, negatives, and standout features of each provider. User reviews provide valuable insights and give a realistic perspective on the performance and reliability of the voice over IP service.
• Go for free trial: Take advantage of free trials offered by cloud-hosted VoIP phone providers. This hands-on experience allows you to evaluate the capabilities of the tool without committing to a long-term arrangement. A trial period serves as the optimal way to assess the performance and suitability of the VoIP solution for your specific business requirements.

Top 10 VoIP Service Providers in India

Here is a list of top rated VoIP providers in India with features and prices;

Top 10 VoIP Service Providers Comparison
Softwares	Features	Prices
Grasshopper	Call forwarding, Call transfers, Business phone numbers, Virtual fax, Reporting	Starting at $26/month
Ooma	Voicemail, Call forwarding, Call blocking, Virtual receptionist,	Starting at $19.95/user/month
OpenPhone	Voicemail to text transcription, Basic IVR or auto-attendant, Call recording	Starting at $10/user/month
RingCentral	Caller ID, Video conferencing, SMS, Fax	Starting at $19.99/user/month
Enterprise Voice on Lync Server	Answer, Forward, Transfer, Hold, Divert, Release, Park	Price On Request
CallHippo	IVR, Smart calling routing, Live call monitoring	Starting at ₹1300/user/month
Nextiva	Unlimited voice & video calling, Voicemail, Toll-free numbers, Outlook/Google Contacts Integrations	Starting at $18.95
Poly	Forwarding and call coverage, DND, Call parking and zone paging, Reject calls, Corporate directory	Price On Request
Vonage	Mobile and Desktop apps, Unlimited calls, SMS Unlimited team messaging, Dedicated dashboard	Starting at $13.99/line/month
FreJun	Call scheduling, Autodialer, Call recording, Click-to-call	Starting at ₹1,299/user/month

Top VoIP Service Providers Trends 

Below are the top trends that are shaping the domain of VoIP service providers;

1. 5G Networks Integration: The adoption of 5G networks represents a transformative shift in the VoIP landscape. Also known as fifth-generation wide-area wireless networks, 5G offers the potential to revolutionize internet connectivity. By enhancing communication speeds, reducing reaction times, and minimizing call jitter and data packet loss during transfers, users can anticipate faster broadband connections, accelerated surfing speeds, and an overall expansion of network capabilities.

2. Smart VoIP Assistants: Advancements in language processing have catapulted virtual assistants into a new realm of intelligence. Smart VoIP assistants, equipped with sophisticated language understanding capabilities, automate routine communication tasks, allowing users to focus on more demanding responsibilities. These intelligent assistants have revolutionized customer service by facilitating faster and high-quality conversations. In internal communications, modern VoIP assistants demonstrate the ability to record and transcribe meetings on the fly, streamlining back-office activities and reducing time expenditure.