IVR Software Questions & Answers

To integrate IVR software into your website, follow the steps given below:

• Choose an IVR Provider
• Use the provider’s API to integrate the IVR system.
• Set up menus and prompts
• Make sure that the IVR functions as intended.

Yes, Interactive Voice Response (IVR) can be beneficial for small businesses as they can help with a variety of needs, like call volume, cost control, automation, optimization of staff, and customer satisfaction

Some basic IVR features for small businesses include:

• Call routing
• Custom greetings
• Virtual receptionists
• Hold music
• Call scripts
• Automatic call distribution (ACD)
• Text-to-speech menu prompts