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Q:
Amit Kumar .
Nov 19, 2024
Is IVR a good option for small business?
R Rakshamzzz . Nov 19, 2024 A:
Yes, Interactive Voice Response (IVR) can be beneficial for small businesses as they can help with a variety of needs, like call volume, cost control, automation, optimization of staff, and customer satisfaction
Some basic IVR features for small businesses include:
- Call routing
- Custom greetings
- Virtual receptionists
- Hold music
- Call scripts
- Automatic call distribution (ACD)
- Text-to-speech menu prompts
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