Best Cloud Based IT Service Management Tools in 2025

Best Cloud Based IT Service Management Tools

Check out our list of best of the best web-based IT Service Management Tools . Products featured on this list are saas IT Service Management Tools . As with most offline IT Service Management Tools versions, there are limitations like updations, security, etc will be limited. If you’d like to see more products and to evaluate additional feature options, compare all IT Service Management Tools to ensure you get the right product.

Best Cloud Based IT Service Management Tools

(Showing 1 - 10 of 11 products)

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HCL SX ITSM

Brand: HCLSoftware

HCL SX is an AI-driven Service Management solution for ITSM, ITAM, and ESM. HCL SX harnesses the power of advanced artificial intelligence to optimize work... Read More About HCL SX ITSM read review arrow

Price On Request

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Jira Service Management

Brand: Atlassian

Jira Service Management ITSM Tool will help streamline ticket management, automate workflows, and provide comprehensive reporting.... Read More About Jira Service Management read review arrow

$21

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Servicenow

Brand: Servicenow

ServiceNow productivity software is a comprehensive solution that streamlines workflows and automates tasks, empowering teams with collaborative tools, int... Read More About Servicenow read review arrow

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SolarWinds IT Service Desk

Brand: SolarWinds

SolarWinds IT Service Desk is software that helps IT teams manage and resolve service requests, incidents, and problems efficiently through a centralized p... Read More About SolarWinds IT Service Desk read review arrow

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Freshservice

Brand: Freshworks

Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to... Read More About Freshservice

₹1,499

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BMC Helix ITSM

Brand: BMC

BMC Helix ITSM is a SaaS-based IT service management software that fuels its users' IT transformation with people-centric, intelligent user experiences, a... Read More About BMC Helix ITSM

Price On Request

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Sysaid

Brand: SysAid

SysAid, designed for the hospitality industry, offers advanced features like generative AI, automated ticket management, and customizable settings to strea... Read More About Sysaid read review arrow

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ZenAdmin

Brand: Hybr1d Technologies

... Read More About ZenAdmin

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Invgate Service Desk

Brand: Invgate

The Invgate Service Desk is designed to streamline and automate IT support and service processes. It offers ticketing, incident management, and service req... Read More About Invgate Service Desk read review arrow

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Topdesk

Brand: TOPDESK

TOPdesk is designed to streamline and manage IT support and service requests. It provides features for incident management, service catalogue, and change m... Read More About Topdesk read review arrow

Price On Request

Last Updated on : 20 Feb, 2025

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IT Service Management Tools Comparison

HCL SX ITSM vs Jira Service Management

Servicenow vs SolarWinds IT Service Desk

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IT Service Management Tools Reviews

HCL SX ITSM

4.7

“Good features at a great value. This has been a gamechanger for our company.”

- Anmol

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Servicenow

4.5

“Easy to use and deploy, we are managing our service and changes using ServiceNow. It has excellent features which work on ITIL completely.”

- Amar Yadav

See all Servicenow reviews

HCL SX ITSM

4.7

“HCL SX seamlessly scales with our evolving needs. We're confident that this solution will continue to support us as our business grows.”

- Gaurav Puri

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HCL SX ITSM

4.5

“We no longer need heavy customization since our business admins can easily configure and publish catalogs directly on HCL SX. This significantly accelerates time to ...”

- Seema T

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HCL SX ITSM

4.7

“We’ve seen a significant reduction in our total cost of ownership since SX combines product subscription, support, and professional services all in one place.”

- Shweta S

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HCL SX ITSM

“It is Ease to Use, Increases overall operational efficiency, and provides scalability within the enterprise.”

- Abeer

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Servicenow

“We haven't purchased our software yet but it will be one of their recommendations.”

- Harish Digge

See all Servicenow reviews