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Best IT Service Management Tools in 2024

What are ITSM IT Service Management Tools?

IT Service Management (ITSM) tools are software solutions designed to support the management and delivery of IT services within an organization. These tools help IT departments manage the end-to-end delivery of IT services to customers and users.

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IT Service Management Tools Reviews

HCL SX ITSM

4.7

“Good features at a great value. This has been a gamechanger for our company.”

- Anmol

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Servicenow

4.5

“Easy to use and deploy, we are managing our service and changes using ServiceNow. It has excellent features which work on ITIL completely.”

- Amar Yadav

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HCL SX ITSM

4.7

“HCL SX seamlessly scales with our evolving needs. We're confident that this solution will continue to support us as our business grows.”

- Gaurav Puri

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HCL SX ITSM

4.5

“We no longer need heavy customization since our business admins can easily configure and publish catalogs directly on HCL SX. This significantly accelerates time to ...”

- Seema T

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HCL SX ITSM

4.7

“We’ve seen a significant reduction in our total cost of ownership since SX combines product subscription, support, and professional services all in one place.”

- Shweta S

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HCL SX ITSM

“It is Ease to Use, Increases overall operational efficiency, and provides scalability within the enterprise.”

- Abeer

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Servicenow

“We haven't purchased our software yet but it will be one of their recommendations.”

- Harish Digge

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