Freshworks
Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these... Read More
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Freshworks Products
₹1,499/Yearly
₹1,399/month
₹5,199/Month
₹1,499
₹1,199/Month
₹2,799/Monthly
₹1,399/Monthly
₹770/month
PRICE ON REQUEST
Freshworks Reviews & Rating
Highly Recommended
Overall Score
Pros
“1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-day trials,
2. Customizable pipelines and multilingual support (10+ languages) for global teams,
3. Shared inbox and omnichannel support (WhatsApp, Facebook, email) unify customer communication,
4. Easy migration with contact imports from spreadsheets or legacy CRMs.”
Jennifer Chotiner - Feb 13, 2025
“1. Advanced automation for workflows, sales sequences, and follow-ups (e.g., auto-assign leads, bulk emails),
2. Built-in CPQ (Configure, Price, Quote) for invoicing and deal tracking,
3. Voice notes, call recording, and shared inbox enhance team collaboration,
4. GDPR/CCPA compliance and role-based access controls ensure data security.”
Neena Gupta - Feb 4, 2025
“1. Unified platform with sales, marketing, chat, and phone capabilities, eliminating the need for multiple tools,
2. AI-driven lead scoring and predictive analytics prioritize high-value prospects,
3. Intuitive interface with drag-and-drop customization for pipelines, fields, and dashboards,
4. Free plan supports unlimited users (with limited features) and integrates with Freshworks products. (e.g., Freshdesk, Freshchat)”
Sumit Bohre - Feb 13, 2025
Cons
“1. Essential features like workflow automation require Pro/Enterprise plans,
2. Limited bot sessions (2,000/month on Growth) and storage (2GB/user) inflate costs for growing teams,
3. Basic reporting tools lack depth for data-driven enterprises.”
Jennifer Chotiner - Feb 13, 2025
“1. Lead generation tools (e.g., auto-enrichment) locked behind Enterprise plans,
2. Limited customization for complex sales processes (e.g., no inventory management)”
Neena Gupta - Feb 4, 2025
“1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pro/Enterprise),
2. Limited third-party integrations compared to competitors like HubSpot,
3. Mobile app lacks parity with desktop features, such as offline data access and advanced automations.”
Sumit Bohre - Feb 13, 2025
Pros
“Easy to track data”
Gaurav Nanda - Jan 6, 2021
Cons
Pros
“optimizing the performance of a website as well as nurturing customer relations”
Vasudev Kalra - Feb 1, 2021
Cons
Pros
“Easy to understand and navigate with its user friendly navigation”
Devaki - Nov 20, 2020
Cons
Freshworks Overview
Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software. Freshworks believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of Freshworks products live up to this promise and are backed by their world-class support. And the best part is, you don’t have to break the bank to get them working. Today, over 150,000 companies trust Freshworks software to run their business.
Freshworks Details
- . Location: San Mateo, United States
- . Found Year: 2010
- . Industry: BPM, Cloud Based
- . Company Size: 1000+ Employees
- . Founder: Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Freshworks FAQ’s
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