Adjetter

“It is easy to customize and the marketing team help in the customization” Ken Chong - May 30, 2020

“The most important part of using kapture is that i can reply to the mail if it is makred over kapture directly using kapture. I can assign my ticket to someone else and vice versa. I can check the history of the tickets over a time period. I can merge all the them into one ticket. I can also mark any ticket as junk. If there is some one from my team who is on leave then i can also work on his ticket by using Kapture. I can see my tickets also and my team's ticket also over the kapture. Features like lunch break shift end login logout are also very helpful.” Navneet - Sep 2, 2024

“For the past three years, we've relied on Kapture's services, and the experience has been exceptionally seamless. Downtime has been minimal, often just a matter of minutes. Whenever we've considered raising an issue with the Kapture team, they've promptly resolved it on their end.” Tariq Ansari - Sep 2, 2024

“It's difficult to implement as it looks a bit complicated for beginners” Ken Chong - May 30, 2020

“The only downside i would like to mention is that some times it takes very long time to reload or to close any ticket.” Navneet - Sep 2, 2024

“It really disturbs & takes time to download the report sometime, but it usually happens when multiple reports are added in queue. So avoid adding multiple reports in the queue, if you really want to download them within seconds. ” Tariq Ansari - Sep 2, 2024