{"id":18177,"date":"2020-07-17T14:24:33","date_gmt":"2020-07-17T08:54:33","guid":{"rendered":"https:\/\/www.techjockey.com\/blog\/?p=18177"},"modified":"2022-08-17T13:07:31","modified_gmt":"2022-08-17T07:37:31","slug":"live-chat-software-facts","status":"publish","type":"post","link":"https:\/\/www.techjockey.com\/blog\/live-chat-software-facts","title":{"rendered":"15 Interesting Facts about Live Chat Software No One Told You Before"},"content":{"rendered":"\n<p>In today\u2019s day and age, online businesses have seen a significant increase in their popularity. As more people turn to online businesses for their daily shopping needs, the demand for better user experience is on the rise. This is where live chat software comes in.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/category\/live-chat-software\">Live chat software<\/a> has proven instrumental in providing exceptional customer service. With the help of live chat web, customers can get their different queries answered in a short span. Chat software has also significantly boosted conversion rate and led to better sales for online businesses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"15_live_chat_software_facts\"><\/span>15 Live Chat Software Facts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you have not adopted chat software for\nyour website yet, here\u2019re 15 interesting facts about chat software for web that\nwill leave you with second thoughts. <\/p>\n\n\n\n<ul><li><h3 id=\"1\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_on_site_provides_better_customer_support\"><\/span>Live chat on site provides better customer support<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>According\nto a recent <a href=\"https:\/\/www.kayako.com\/live-chat-software\/statistics\" rel=\"nofollow\">report<\/a>, almost 80% of\nbusinesses have confirmed that using live chat for their business has boosted\ntheir revenue and improved customer loyalty. <\/p>\n\n\n\n<p>For example: healthcare institutes\nmaking use of web chat software allow patients to easily schedule or cancel\ntheir medical appointments. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_1.png\" alt=\"Chat software\" class=\"wp-image-18181\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"2\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"web_chat_software_helps_create_a_positive_image\"><\/span>Web chat software helps create a positive image<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>A recent <a rel=\"nofollow\" href=\"https:\/\/99firms.com\/blog\/live-chat-statistics\/#gref\">report<\/a> states that close to 50% people chose live chat online as the <a href=\"https:\/\/www.techjockey.com\/blog\/top-10-ways-bring-traditional-business-present-times\">best way to communicate<\/a> with a company. <\/p>\n\n\n\n<p>Businesses\ncan create a great first impression on customers by using live chat platforms\nto solve their grievances as quickly as possible. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_3.png\" alt=\"\" class=\"wp-image-18183\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"3\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"best_live_chat_tool_software_saves_costs_for_your_business\"><\/span>Best live chat tool software saves costs for your business<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/www.techjockey.com\/blog\/how-to-use-live-chat-online\">Businesses using live chat on web<\/a> can reach out to customers visiting their website through a single platform only. <\/p>\n\n\n\n<p><strong>For example:<\/strong> Fresh out of school students can get in touch with educational counsellor to get guidance about their career using live chat tools. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_2.png\" alt=\"\" class=\"wp-image-18182\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"4\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_software_enables_real_time_conversations\"><\/span>Live chat software enables real time conversations<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>Chat\nsoftware enables both customers and chat executives to engage in real time\nconversations. As per a recent <a href=\"https:\/\/www.kayako.com\/live-chat-software\/statistics\" rel=\"nofollow\">statistic<\/a>,\nmore than 40% customers prefer live chat as means of communication with the\nsupport team. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_15.png\" alt=\"\" class=\"wp-image-18195\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"5\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_web_solution_drives_in_more_sales\"><\/span>Live chat web solution drives in more sales<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>A report estimates that more than 50% customers visit a website again if it makes use of live chat software. Better service through live chat can help convert these visitors into customers, thus <a href=\"https:\/\/www.techjockey.com\/blog\/want-to-boost-your-sales-ecommerce-is-the-way\">boosting your sales<\/a>. <\/p>\n\n\n\n<p><strong>For example:<\/strong> Online customers are inclined to buy again from an ecommerce site if it provided them the right kind of guidance about their preferred categories of products through live chat on site. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_5.png\" alt=\"\" class=\"wp-image-18185\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"6\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_software_widget_has_flexible_placement\"><\/span>Live chat software widget has flexible placement<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>Live\nchat provides the option of placing the chat box as per your requirement. For\nexample, you can place the chat box at the checkout page or on the cart section\netc. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_6.png\" alt=\"\" class=\"wp-image-18186\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"7\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"customers_want_faster_response_from_live_chat_software\"><\/span>Customers want faster response from live chat software<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>A report suggests that after raising their first query through web chat software, customers expect a response in under 10 minutes.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_7.png\" alt=\"\" class=\"wp-image-18187\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"8\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"best_live_chat_software_keeps_customers_data_safe\"><\/span>Best live chat software keeps customers\u2019 data safe<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>Web\nchat software is an efficient and hassle-free way for customers to interact\nwith your customer care executives without having to download any additional\napplication.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_8.png\" alt=\"\" class=\"wp-image-18188\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"9\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_software_aids_in_staff_training\"><\/span>Live chat software aids in staff training<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>By analyzing a chat executive\u2019s response to a customer on chat software, you can understand the mistakes your live chat team is making in terms of customer support. You can make a template of customer friendly responses and train executives to use them for <a href=\"https:\/\/www.techjockey.com\/blog\/complaint-management-software\">better customer experience<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_4.png\" alt=\"\" class=\"wp-image-18184\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"10\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"helps_create_long-lasting_relationship_with_customers\"><\/span>Helps create long-lasting relationship with customers<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>A 2019 report puts the number of customers satisfied with instant chat software between 80%- 90%. If you provide quick resolution to a customer\u2019s complaint or query, it builds a positive image in their mind regarding your brand. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_9.png\" alt=\"\" class=\"wp-image-18189\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"11\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_software_allows_for_interactive_conversation\"><\/span>Live chat software allows for interactive conversation<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>By\nusing live chat on site, chat executives can adapt different styles to converse\nwith different sets of customers. For example: using instant chat software,\nthey can talk to a customer in their native language, use emojis to communicate\nbetter, etc.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_10.png\" alt=\"\" class=\"wp-image-18190\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"12\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_is_a_helpful_addition_to_frequently_asked_question_section\"><\/span>Live chat is a helpful addition to Frequently Asked Question section<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>If\nyou add the option of live chat on site in the FAQ section, customers can\ncontact you in case they don\u2019t find an answer to their question.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_11.png\" alt=\"\" class=\"wp-image-18191\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"13\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"customers_prefer_to_talk_to_real_humans_than_chatbots\"><\/span>Customers prefer to talk to real humans than chatbots<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>Recent\nreports reflect that almost 70% of customers prefer talking to human agents rather\nthan automated chatbots, as they expect human agents to provide unique solution\nto their queries. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_12.png\" alt=\"\" class=\"wp-image-18192\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"14\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_software_increases_order_values\"><\/span>Live chat software increases order values<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>As per latest reports, order values of customers who used live chat on site is almost 5 times more than those who don\u2019t use chat software. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_13.png\" alt=\"\" class=\"wp-image-18193\"\/><\/figure><\/div>\n\n\n<ul><li><h3 id=\"15\" style=\"font-size:22px;\"><span class=\"ez-toc-section\" id=\"live_chat_software_is_compatible_with_mobile_devices\"><\/span>Live chat software is compatible with mobile devices<span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul>\n\n\n\n<p>The\nbest live chat on site works on android and iOS devices too, ensuring that\ncustomer care executives can handle customers even after their shift ends. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/cdn.techjockey.com\/blog\/wp-content\/uploads\/2020\/07\/Live-Chat-Software_14.png\" alt=\"\" class=\"wp-image-18194\"\/><\/figure><\/div>\n\n\n<p><strong style=\"font-size:24px;\">Conclusion<\/strong><\/p>\n\n\n\n<p>These 15 facts establish that live chat is most suitable for improving customer services, enhancing user experience and boosting sales of an online business. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s day and age, online businesses have seen a significant increase in their popularity. As more people turn to online businesses for their daily shopping needs, the demand for better user experience is on the rise. This is where live chat software comes in. Live chat software has proven instrumental in providing exceptional customer [&hellip;]<\/p>\n","protected":false},"author":69,"featured_media":18179,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7603],"tags":[1244,7976,7978,7974,7977,7975,7979],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>15 Interesting Facts about Live Chat Software No One Told You Before<\/title>\n<meta name=\"description\" content=\"15 interesting facts about Live chat software, which explain why it is necessary for your online business to check out here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.techjockey.com\/blog\/wp-json\/wp\/v2\/posts\/18177\" \/>\n<meta property=\"og:locale\" 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