What Is POS Integration: How to Use It for Restaurant Order Management

Summary: Even a fancy restaurant like yours has the busiest kitchen. And while you are busy preparing some scrumptious recipes to serve your customers, you might miss out on managing orders and bills, controlling inventory, tracking payments, and other admin work. But, integrating a POS system can take care of all this, while you can just be focused on making and serving great food and service to your customers.

An integrated point of sale (POS) system, whether used in a brick-and-mortar or online setting, is critical for business growth. It helps businesses to process orders, track payments and cash flow, control inventory, and get detailed reporting.

The global POS software industry is predicted to expand up to $30.86 billion by 2025, indicating a strong increase in demand for POS systems. Let’s take a look at what an integrated POS system is and how it might benefit your company.

What Is POS Integration?

A POS integration system helps in creating a streamlined integration between your POS software and accounting solutions to facilitate easy access to the sales data. The integration helps pull POS data automatically to track the accounting performance and make data-driven decisions. Further, any anomaly in terms of sales numbers can be addressed immediately with POS integrations.

Why an Integrated POS System Is a Must for Your Restaurant?

An integrated POS system can provide you with useful insights into your customers’ behavior and purchase habits. It also helps to simplify their checkout experience. You can eventually share these insights with internal brand marketers, UX analysts, and pricing teams to help make informed marketing efforts, which can lead to a boost in profitability.

Here are some of the key benefits of an integrated POS system:

• The POS system automatically syncs the payment amount to the terminal, decreasing the possibility of human error.
• “Paid” transactions are automatically indicated.
• Keeps track of consumer details and other pertinent data
• Make the checkout process more convenient
• Enhances consumer experience
• Fraud instances are reduced
• No need to buy external card processing devices
• Automated processes save time and enhance efficiency

Suggested Read: Retail POS System for Small Business

Major Types of POS Integrations for Restaurants

Here are the major types of POS integrations for restaurants:

• Payment POS integration: This usually entails connecting your POS system to your payment processor so that data can be effortlessly transmitted from one platform to the other. You can reduce checkout times by eliminating the need to manually enter customer and credit card information in the register.
• Accounting POS integrations: Integrating the POS with your accounting software eliminates the need for manual bookkeeping, and saving you time and money when tax season arrives. These insights may assist you with everything from inventory purchases to hiring decisions, marketing expenditures, providing you more control and visibility. It allows you to keep your invoices and receipts in one place.
• Integrations with loyalty POS systems: Loyalty program integration encourages customers to return to your store. You may give points and make reward redemption simple by linking your loyalty management systems with your POS terminal. You can track points, transactions, and awards using only the customer’s name or phone number. This not only makes things easier for you but also improves the overall customer experience, making it more likely for customers to return.
• Inventory and POS integration: Integrations between your inventory management software and your POS system can be beneficial in number of ways. You can make inventory modifications in real time. Besides, the integrated POS system will send an alert when it’s time to replenish your stock. Inventory management and POS integration are necessary if you run a warehouse or sell on multiple channels and marketplaces. You can track stock movements throughout your online and offline sales channels from a single spot.
• Staffing POS integration: Staffing Point of Sale integration helps you to track performance of your employees, hours, and timetable more effectively. This data provides you with the knowledge you need to make informed decisions about how to staff up during peak and off-peak business hours. You can further measure staff performance and sales targets with some POS integrations to identify who sells the most and who works the maximum hours.
• Online ordering integration: With the right online order channels and integrated Point of Sale system, you can manage both online orders and delivery with a breeze. It helps record customers’ order history to faster their repeat orders and reduce the wait times.

Suggested Read: Retail POS Billing Software Solutions for Your Business

How Can POS Integration Help Manage Online Food Orders?

By connecting your POS systems with online ordering integrations, you can improve your business in the following ways:

• Easy order processing: Online order and delivery management wouldn’t be a hassle for you or your customers with POS integration. By integrating online ordering with POS system, you will not have to bother your employees with repetitive phone calls. Moreover, it can result in lower wait times for takeaway and delivery.
• Options for instant payment: Payment processing is made simple with POS integrations. With POS integration, you can accept payment through different methods online and increase the number of orders.
• Engage with customers: Customers can be reached with bespoke offers and loyalty programs via POS integration with mobile ordering apps. To simplify day-to-day operations, mobile apps can be used to accept orders, prepayments, and even reservations. You can also utilize your mobile app’s push notification capability to deliver updates about menu changes, special specials, or any other event you’re hosting at your restaurant. This will aid in the development of a close relationship with customers, allowing you to retain them for a long time.
• Understand your customers’ wants: A modern POS system, coupled with an online ordering system, will allow you to keep track of a range of customer information that you can utilize to provide tailor-made services. Such information can also aid in the development of strategies to improve the overall customer experience.

Suggested Read: Grocery POS Software to Manage Retail Business

Why Use UrbanPiper’s POS Integration for Your Restaurant?

UrbanPiper’s Prime POS is one of the most popular POS integration software for restaurants. With this software, there’s no need to juggle multiple dashboards. With POS integration, it helps restaurant owners manage orders from multiple platforms, such as Uber Eats, Zomato, Swiggy, Talabat, etc.

Restaurant managers can also manage their stock across the online ordering platforms in advance to avoid last-minute hassle. The tool aids in the control of menus across all channels as well as the update of all categories, items, charges, and taxes.

Its 360-degree analysis feature allows users to get important business insights. Prime POS software allows you to do the following:

• Manage all your online orders and data on one screen
• Streamline your operations
• Reduce missed orders
• Avoid human errors
• Control your menu with ease
• Save time and improve labor efficiency at your restaurant
• Update your menu across all channels in real-time with just one click
• Manage your stock in real-time
• Update your stock across multiple channels in real-time
• Make key decisions based on actionable business data
• Get a 360-degree analysis of your business

Suggested Read: How Delivery Management Software is Changing the Food Service Industry

Conclusion

The goal of an integrated POS system is to maintain constant communication between your POS and other third-party platforms that you utilise on a regular basis. A full Point of Sale integration, when done correctly, may help you enhance operational efficiency and create amazing customer experiences.

The integration of Point of Sale, like UrbanPiper, can also provide you with centralized visibility into marketing, sales, and financial data, allowing you to make better business decisions.

Suggested Read: What is POS Machine? Best Point of Sales Machine in India

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Related Categories: POS Software | POS Machine | Restaurant Billing Software | Medical Billing Software | Payment Processing Software