By Somya Gupta . February 7, 2024
One of the most common tools used for communicating and developing business relations abroad is an international calling app. Businesses across the country are today using...
By Kalpana Arya . February 6, 2024
“Calls may be recorded for training and quality purposes.” You must have heard this line while you called customer care to raise your concern about a...
By Surjodeep Bose . February 6, 2024
A call centre is a dynamic workplace, where every call brings in a new challenge. As with most customer service roles, a call centre professional has...
By Kalpana Arya . January 17, 2024
We saw a lot of changes to the call centre landscape. From the use of messaging apps to speech recognition technologies, organizations are now making the...
By Somya Gupta . January 17, 2024
Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you...
By Ayushee Sharma . November 2, 2023
In earlier days, everyone, from musicians to journalists, needed an audio recorder to capture sounds. But thanks to the devices around us like desktops, laptops, and...
By Danish Jacob . October 4, 2023
Summary: In this highly competitive world, if you want to expand and scale your business, then there is one critical thing that you need to manage...
By Mayank Dixit . September 12, 2023
Call recorder apps for iPhone are most useful when you want to go over an important call several times. Best call recorder for iPhone also comes...
By Danish Jacob . July 27, 2023
Summary: Cloud communication platforms are making contact centers more proactive than ever! How is this tech advancement transforming customer service? Let’s find out. Owing to the...
By Kalpana Arya . May 22, 2023
Zoom is undoubtedly one of the most popular names in the video space. This tool has made video conferencing and screen recording easier even for a...
