How Customer Experience Drives Business Growth
By Danish Jacob . October 22, 2024
Summary: In this highly competitive world, if you want to expand and scale your business, then there is one critical thing that you need to manage...
How Does Knowledge Base Software Help Call Centers
By Techjockey Team . October 4, 2024
The secret sauce of a call center’s success lies in its operational efficiency, and its ability to respond to customers promptly and accurately. More often than...
Auto Dialer Software to Boost Call Connect Rate for (Realtors & Call Centres)
By Mayank Dixit . October 3, 2024
Autodialers are increasingly becoming an indispensable tool for small business for marketing and CRM services. Enterprises that deal with a large number of outbound calls on...
7 Cold Calling Techniques to Ace in Sales
By Surjodeep Bose . October 3, 2024
When a person is being circled as a prospect, connecting through call is usually the first step in making a sale. This call is known as...
These 5 Inbound Call Centre Trends You Can’t Afford to Sleep On in 2024
By Kalpana Arya . October 3, 2024
We saw a lot of changes to the call centre landscape. From the use of messaging apps to speech recognition technologies, organizations are now making the...
How to Effectively Manage a Call Centre Customer Service Team
By Surjodeep Bose . October 3, 2024
A call centre is a dynamic workplace, where every call brings in a new challenge. As with most customer service roles, a call centre professional has...
How to Setup a Successful Virtual Call Centre
By Somya Gupta . October 3, 2024
Gartner study indicated how by the year 2023 most of the companies would move to the WFH (work from the home) model. Covid-19, the ravaging pandemic...
10 Free and Open Source Call Center Software for Small Business
By Techjockey Team . September 27, 2024
Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use...