Dr. Amrit Pattojoshi case study
Appointment scheduling in healthcare has become a major challenge at the present time. Various factors need to be considered like service time availability, patient preferences, and the expertise of scheduling staff. A critical bottleneck lies in keeping track of doctor’s availability manually and conveying the same to patients in real-time.
Medical practitioners also feel that mounting paperwork owing to manual appointment management and medical prescription handling is taking a toll on their productivity.
A famous Physiatrist was also facing similar challenges in appointment scheduling at his clinic. Let’s delve deep into the challenges that he faced while managing his clinic, and how improvisation of automation technology.
Dr Amrit Pattojoshi is a renowned Physiatrist who runs a clinic in Bhubaneshwar, Odisha. Satisfied with the diagnosis, patients of this famous Physiatrist in Bhubaneshwar didn’t shy away from the good word of mouth spreading.
Soon, the number of appointments increased and the limited staff at his clinic was finding it hard to manage service time availability and patient preferences.
A lot of patients used to book appointments at the clinic on a daily basis through the phone call. Managing hundreds of calls manually was not easy for the doctor and his staff every day. He wanted a standard platform where all patient calls can be tracked, and at the same time, his availability can be conveyed. Along with appointment management hurdles, he was also facing other challenges, such as:
After understanding the pain points of Dr Amrit Pattojoshi’s clinic, our sales experts came up with some advanced telephony menu or integrated voice response (IVR) systems, which can automate customer support and help the client thrive with high call volumes. The client finally went with IVR Guru, and is content with these advanced features of the clinic management software:
Dr Amrit Pattojoshi couldn’t help but gush over his smart move of investing in the right IVR software – “I always wanted to market my contact number on my website. It feels good when IVR speaks when you call on a number”
Whether you are in the healthcare sector or exploring growth prospects in some other industry, IVR software can help you improve the customer service quality with standardized and automated voice responses. Remember to consider these factors when investing in IVR software and help your business grow big.
IVR software is the technology of the future which can help businesses become accessible to customers and overcome all limitations in delivering outstanding service.
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