Travel CRM software manages the travel business of companies by fostering improved customer relations and creating strong sales/retention records. Customers are the backbone of any business, and the same applies to travel agencies and travel consultants.
With the use of right technologies, travel companies can go an extra mile to keep customers happy. Customer retention can be improved significantly with the help of CRM systems for travel agencies.
Travel CRM or travel management software is meant for streamlining operations of travel and tour agencies. Tour operators and agents use the software for automating their daily activities.
Travel CRM effectively organizes business processes for travel agencies. It also allows customers to take advantage of fast travel services.
Travel CRM software is useful at every stage, right from the lead management to follow-ups, sales funnel management & closure. It also provides detailed reports for an in-depth business view.
Travel agency CRM is meant for handling back office functioning of a travel agency such as managing stocks, creating real time data, preparing economic reports, managing marketing campaigns and facilitating closure.
The software leads towards automation of daily processes at a travel company. It’s an important tool to increase your sales and expand the customer base with streamlined customer relationship management.
Travel CRM helps tour companies in managing their customer relationships. From managing bookings, quotations to handling customer tickets, everything can be streamlined and automated through this solution.
If you are planning to buy one for your tourism business, then this article might help you. We have made a comparison of some of the best travel CRM in terms of their features, pricing, free trial, compatible devices, and so on.
A major comparison is made on the features like sales pipeline management, customer segmentation, bookings management, customer tickets management, and more. Many travel CRM offers a free version so that you can use those features for free.
However, some of them are completely paid, offering more advanced features like itinerary management and reservation management. You can buy paid software if you want those features. Let’s look at these software with an in-depth comparison of their features.
If you run a travel agency and you are looking for the best travel CRM to streamline your operations, here are top software you can use for this purpose. From managing quotes, contacts to accepting online bookings, everything can be completed with this software.
DeBox is a popular travel CRM software that is widely used by individual travel agents and firms with query and quotation management. The software helps manage both B2C and corporate clients with personalized travel itinerary and rate sheets.
DeBox TRAVCRM software further helps with invoice creation, document management and complaint management.
Price of DeBox Global TRAVCRM: Pricing details are available on its official website.
Freshsales is a CRM for travel agents and companies to manage their customer relationships. The software manages, develops and follow-up on leads to run their travel business.
This CRM for travel companies provides multiple tools such as AI-based lead scoring, changeable visual reports, customizable dashboards and visual deal pipeline for smooth running of travel businesses.
Pricing of Freshsales: You can start using Freshsales free Travel CRM software for your small team at INR 999 per user per month.
Sugar CRM for travel agents helps automate processes related to sales, accounts, marketing and customer services. You can also use the software’s customised features such as global search function, shortcut bar, wizard tool and customised homepage for improving customer relations.
SugarCRM Pricing: Paid plan starts from INR 4,058.87/user/month.
Rezdy CRM for travel agency helps to automate processes leading to higher sales efficiency and bookings. Customers also benefit from the software’s quick booking processes as the services offered by the software are user friendly.
Pricing of Rezdy CRM: You can get Rezdy Free Travel CRM software at just INR 4059.31 per month.
Salesforce Sales Cloud is a travel agency CRM software that connects different departments of a travel company to a potential customer. Marketing, sales, commerce and service are the departments that get connected to the potential client or customer through Salesforce Sales Cloud.
Salesforce Sales Cloud Pricing: Salesforce Sales Cloud software starts from INR 2,078.80/user/month.
Kapture CRM is a travel CRM with several machine learning tools to add intelligence to a company’s customer services. You can use the software for integrating into one single platform, the company’s contact and service centre with the field executives. The important features of the software are:
Kapture CRM Price: Paid plan starts from INR 2,494.57/user/month
eliNext CRM for travel agents maximizes the efficiency of your travel business operations by creating strong relations with customers. The software helps manage clientele and integrate marketing and sales departments of a travel company to increase customer retention.
eliNext Pricing: Pricing details are available on request on its official website.
Customer relations are important part of business operations. Zoho travel agency CRM is equipped with features for managing customer relations and acquiring new ones. This CRM for travel agents manages functions related to flight bookings, hotel bookings, adventure packages, etc.
Pricing of Zoho CRM: Zoho provides five different plans: Zoho CRM Plus, Starter, Standard, Professional and Enterprise. Its first plan starts from INR 800/User/Month.
Tutterfly travel CRM is built specifically for travel and tour agents and operators. It provides a footing in the area of technological support to travel businesses. The software develops customised reports and views for making business operations of travel companies organised and customer oriented.
Tutterfly Pricing: Paid plan starts from INR 700/month.
Travelopro travel CRM provides online travel solutions for travel agencies. You can make use of innovative technological solutions to develop your travel website or travel portal. The software also promises ready to use white label portal solution for its customers.
Pricing of Travelpro: Travelopro provides five different plans, namely Basic, Advanced, Premium, Platinum & Enterprise. You can place a call request for getting price quotes.
Technohaven develops travel solution for companies and organisations to help them automate their business processes. You can use multiple tools available with the software to efficiently organise the tasks and functioning of your travel company.
Technoheaven Pricing: Pricing details are available on request on its official website.
Using a Travel CRM software to manage customers can help you in plenty of ways such as:
A travel CRM not just stores your client’s data but also lets you track all the essential customer interactions with the business during the entire sales cycle.
The centralized database would help you in creating personalized communications depending on the behavior shown by the customer over the platform.
With travel customer relationship management, you can easily prioritize the top leads through the lead score, list segmentation, activity, etc.
The leads insights can help you in customizing communications and guiding your leads throughout the sales cycle. Thereby, helping you to focus only on prospective leads.
Through the travel CRM, you can easily keep track of every interaction a lead makes with the business including chats, emails, calls, etc.
Therefore, providing you insights on what your leads are thinking. Using this information, you can personalize the communication to close more deals quickly.
The automation feature available in the travel CRM helps you automate repetitive sales processes tasks and save time. From the time of lead generation, task assignment, to lead prioritization, booking SMS sending, everything can be easily automated through this system.
Thereby, helping you to focus more on important aspects of your business including profit and sales of the business.
| Travel CRM Software | Starting Price | Unique Features | G2 Rating |
|---|---|---|---|
| Freshsales CRM | INR 999 | Email Tracking Sales Campaigns Management Automated Workflows | 4.5 |
| Zoho CRM | INR 800/User/Month | Workflow automation Lead management Customer journey orchestration | 4.5 |
| Salesforce Sales Cloud | INR 2,078.80/user/month | Lead management Sales Pipeline Management Real-time sales analytics | 4.3 |
| SugarCRM | INR 4,058.87/user/month | Quote Management Sales Forecasting CRM Campaign Management | 3.8 |
| Rezdy CRM | INR 4,059.31/month | Itinerary Creation Quote Management Reservations Management | 3.9 |
| Tutterfly | INR 700/month. | Lead conversion management Contact Management Quotes Management | 4.2 |
Conclusion
Travel CRM aims at providing solutions and products to travel organisations to manage their business services. Travel management systems are equipped with multiple tools to let travel companies customize their operations. They also provide an easy to use interface to make the experience more fulfilling and positive.
Travel CRM software helps travel agencies in managing the client's data, social channels, and also financial resources from a centralized dashboard. Some key features of this software include Calendar booking and appointments, Itinerary management, Quotations management, Online booking, etc.
Travel CRM (Customer Relationship Management) assists travel and tourism companies in managing customer relationships, enhancing customer retention and boosting sales from a single solution. It can help you with lead management, send payment reminders to customers, managing customer emails, etc.
CRM enables tour companies to save and record all the tourists or customers data. Through it, you can also manage your marketing campaigns easily and analyze tourists' behavior towards the tourism programs launched by your company.
Customer Relationship Management is the procedure of using software to strengthen relationships with potential and existing customers for generating quality leads. A hotel specific CRM concentrates upon strengthening customer relationships within the hospitality sector.
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