Autodialers are increasingly becoming an indispensable tool for small business for marketing and CRM services. Enterprises that deal with a large number of outbound calls on a daily basis will benefit significantly from using a telephone dialer. In this article, we tell you everything about automatic dialers and how they can be useful for your business.
An automatic call dialer calls up multiple phone numbers at the same time and then forwards connected calls to an agent or plays integrated voice responses. With Auto dialer systems, you don’t need to dial up different numbers manually, thus saving you time to focus on the quality of your message.
Phone dialer software usually works with the help of a desktop, telephone line and modem. These days cloud-based versions of auto dialer software for call centres are also available.
In the current time, auto calling software is being used not only in the telemarketing industry but also in health care, education and for small businesses. Automatic phone dialer system provides the following benefits:
Auto dialers show information of the person to whom the call is being made, before it gets connected.
Telephone dialer software makes use of an advanced algorithm to predict when an agent would take their next call, depending on their call history and the mean handle time.
Automatic call dialer systems generate an area code based on the location of the customer being called to increase the chances of pickup.
With this feature, auto dialer software can differentiate between the voice of a human and an answering machine.
If you run a business that is currently in need for auto dialer systems, then look no further. Here is the list of 10 best phone dialer software for all your outbound calling requirements.
RingCentral auto calling software is a cloud-based solution meant for streamlining outgoing calls. RingCentral offers a customized dashboard which shows performance levels of different agents and makes it easy to manage outgoing and incoming calls.
Best for: Call centres, Sales department
Features
With the use of IVR, this outbound dialer software allows callers to input their request through their keypad and then route the call as per the option chosen.
You can create telemarketing campaigns and sort voicemails by using the administration interface offered by this system.
Using inbuilt APIs of RingCentral, you can integrate your system with third party apps.
RingCentral makes sure that each of your customers is connected to a live agent.
The software is time zone conscious and keep agents aware of callers who don’t wish to be contacted again.
RingCentral Auto Dialer Pricing: This automated dialer software offers a free trial version. The price of the complete version starts from ₹8886.62 per user per month. This version offers features such as progressive dialer and call scripting.
What You Will Like about RingCentral Auto Dialer Software-
What You May Not Like about RingCentral Autodialers-
Voicent is a cloud-based auto phone dialer system that comes with intelligent mechanisms to communicate with your customers, track their responses and undertake efficient marketing campaigns. It also provides CRM tools to engage with customers in a better way.
Best for: Government departments and non-profit organizations
Features
Through its predictive dialing feature, Voicent detects busy lines and numbers no longer in use.
Voicent online auto dialer does not forwards call to an agent until the call is picked by a live human.
This software works seamlessly across your different devices.
With this dashboard, agents can pick up, forward and end calls. They can also add notes, view CRM info of the caller and send emails.
Voicent’s triggering system alerts you whenever you convert a potential lead into a customer.
Voicent Auto Dialer Pricing: This telephone dialer offers a free trial for 30 days. The paid version starts from ₹1418.87 per user per month. It offers features such as account manager, more than 2 outbound and inbound voice lines, etc.
What you will like about Voicent Auto Call Software-
What you may not like about Voicent Auto Call Software-
CallHub automatic call dialer software is active in more than 200 countries and offers services such as real time syncing of your data and personalizing the interface as per your business needs.
Best for: Call centers, election campaigns
Features
CallHub automates repetitive tasks so that each sales agent spends more time talking to customers
Agents have access to a caller’s past call history and depending on that, can engage with them effectively.
This auto dialer system provides a personalized script for each caller to provide them unique customer experience.
With CallHub, you can keep a track on performance of campaigns, see agent performance and how many calls were converted positively.
New agents can join your salesforce quickly by filling a form or using a unique link.
CallHub Auto Dialer Pricing: If the agent uses a browser to initiate a call, then the price of this auto dialer software for call centre is ₹9.78 per minute.
If the call is made using a phone, then the price is ₹16.13 per minute.
What you will like about CallHub Dialer Software-
What you may not like about CallHub Dialer Software-
PhoneBurner telephone dialer system allows agents to call up prospective customers by making use of predictive and power dialing. Functioning of this software can be managed from a central portal which also shows call conversion rate and agents’ performance.
Best for: Sales teams
Features
PhoneBurner shows past conversations of a caller before the agent calls them up again.
This software lets you know when prospective customers have opened your mail and seen its contents, so you can follow up accordingly.
Enter your specific criteria such as region, age, etc. and the software will create a call list with appropriate leads.
Automate workflows and repetitive tasks with PhoneBurner, so your agents have more time to focus on conversations
This software offers integration with CRM apps such as Acumatica CRM and more.
PhoneBurner Auto Dialer Pricing: PhoneBurner automatic dialer offers a trial version. The price of its premium version starts from ₹11171.50 per user per month. It offers features such as smart lead distribution and custom dispositions.
What you will like about PhoneBurner Auto Dialer-
What you may not like about Phone Burner Auto Dialer-
Exotel automatic call dialer software makes use of modern calling technologies such as IVR, call recording and routing, etc. to make outbound calls faster and effective. Exotel is a cloud-based software and there is no need to set up any additional equipment for its functioning.
Best for: Sales and support teams
Features
Exotel’s drag and drop interface makes it easy to schedule all your calls and campaigns.
You can use virtual number in this auto dialer system for monitoring performance and routing customer calls to the right agent.
This phone dialer software provides automated calls to broadcast messages, send reminders and much more.
With Exotel autodialers, you can initiate a call on different devices.
The software offers CRM and helpdesk integration with voice calls to provide a single source of information for customers.
Auto Dialer Software for Call Centre Pricing: Exotel offers a free trial in which ₹1000 worth call time is loaded into your Exotel account. You can upgrade to the Dabbler version starting from ₹9999 with features such as unlimited channels and multi level IVR.
What you will like about Exotel Autodialers–
What you may not like about Exotel Autodialers
CallFire is a cloud based auto calling software that can contact up to 4 callers per agent. It automatically detects busy calls, voice mails and out of service numbers and passes them over, thus improving efficiency of calling agents.
Best for: Realtors, call centres, sales teams
Features
This software lets you send automatic alerts to customers over the call and text.
With CallFire, you can send in personalized messages to all your prospective customers at the same time.
Your agents can respond to a customer query even if they are away from their system via text.
You can customize notifications regarding your conversion rate and other parameters
You can create your own automatic phone dialer app by using CallFire’s APIs
Auto Dialer Software for Realtors Pricing: The price of CallFire outbound dialer software starts from ₹7422.67 per month. Users get free recording of inbound calls and text-to-speech support.
What you will like about CallFire dialer software-
What you may not like about CallFire dialer software-
Five9 is a cloud based automated dialer software solution for managing all inbound and outbound calls. This auto phone dialer lets your agents engage with prospective customers over call, text, email, etc. Five9 integrates IVR solution with speech recognition technologies to respond to frequently asked queries.
Best for: Digital enterprises
Features
Interface of Five9 can be customized as per your business needs.
Depending on the response generated by the user, the call is routed to the appropriate agent.
Five9 supports complete integration with CRM solutions such as Salesforce, Microsoft Dynamics, Zendesk, etc.
You can get reports detailing the performance of your agents and campaign, dashboards to view conversion rate, etc.
Agents can engage with customers on different channels such as call, text, email, social media, etc.
Auto Dialer for Call Centre Pricing: Five9 online auto dialer pricing is available on request.
What you will like about Five9-
What you may not like about Five9
ChaseData autodialers solution is the perfect tool for converting leads into customers. This telephone dialer system makes use of progressive and predictive dialing for improved agent productivity. Calls made using ChaseData remain on the server for 3 months and the admin can access these calls anytime.
Best for: Call center teams of small and large enterprises.
Features
ChaseData complies with all industry standards for security to ensure safety of data at all time.
You can add pre-recorded messages that talks about your business and the purpose of the call.
This automatic dialer system improves your agent’s efficiency by reducing their idle time and hold time.
Agents can engage with customers over different mediums such as call, text, social media, email.
Inbound calls are patched to the appropriate agent on the basis of the language chosen by customer, skillset of agents, etc.
Auto dialer for Call Centre Pricing: ChaseData automatic call dialer software price starts from ₹6672.91 per user per month. It offers a free demo and includes features such as multi location support and live call transfer
What you will like about ChaseData Outbound Dialer software-
What you may not like about ChaseData Outbound Dialer software–
Velocify auto dialer system is used by organisations to automate the process of engaging with their customers and for successfully converting leads to customers. Velocify phone dialer system is known for providing detailed reports for managers to judge the success of campaigns and performance of agents.
Best for: Realtors and insurance organizations
Features
With Velocify, you can create customized workflows for better rate of lead conversion
You can send automated texts and email to customers so as to engage them in an efficient manner
Agents can interact with customers even when they are away from their system through Velocify mobile app
Velocify provides the option of personalizing dashboard as per your business brand
This auto calling software allows recording of inbound calls
Autodialer Software for Realtors Pricing: Velocify automatic phone dialer price starts from 2999.06 per user per month with features such as prescriptive prioritization and power dialing.
What you will like about Velocify auto dialer system-
What you may not like about Velocify auto dialer system-
KOOKOO CloudAgent outbound dialer software is useful for handling inbound and outbound calls in a call centre. This automated dialer software is browser based which means there is no cost involved for its installation
Best for: Call centres
Features
This auto phone dialer solution provides integration with CRM apps such as Zendesk and Salesforce as well as ticketing solutions.
An intuitive dashboard that monitors an agent performance and tracks success of a campaign.
Agents can engage with customers through calls, texts, social media etc.
KOOKOO CloudAgent provides 24×7 support in case of a grievance.
You can record calls for future reference or for training purpose.
Auto Dialer for Salesforce Pricing: The price of this online auto dialer system starts from ₹3373.94 per user per month and offers dialer APIs and better call controls.
What you will like about KOOKOO Call Agent-
What you may not like about KOOKOO Call Agent-
Best Autodialers Software: The Final Word
Now that you have read about the 10 best autodialers software, it is time to choose the best one for you. The most suitable telephone dialer system should come with power, predictive and progressive dialing features.
It should support IVR and enhance agent productivity by cutting on idle time. Lastly, an automatic dialer system must be cost efficient, so that it can be employed by small and medium enterprises as well.
Business competition in the business environment demands that businesses be streamlined, both in operations and… Read More
It might be difficult to monitor an employee's path from hiring to dismissal closely. Every… Read More
When selecting the best ERP software for your business, it only makes sense to survey… Read More
There is no doubt that remote access technology has proven to be very helpful in… Read More
Introducing Xoriant Corporation, leading player in the era of product development, engineering, and consulting… Read More
The dark web is a part of the internet that isn't indexed by standard search… Read More
