Freshdesk Alternatives & Competitors

Freshdesk is an online helpdesk system and customer relationship management (CRM) solution that aids companies to streamline and simplify their customer support system. It is crucial for businesses to connect with their customers. It is an efficient way to bridge the gap between businesses and their customers. Freshdesk offers various communication channels such as email, social media, chats, etc. On a single platform to ease out customer support.

There are, however, a few shortcomings too because of which businesses look for Freshdesk alternatives. A major factor why businesses are ditching Freshdesk is its pricing. Freshdesk comes with a list of features at a hefty price that does not suit the budget of every company. Continue reading below to find more reasons why companies are looking for Freshdesk alternatives.

Why Are Businesses Looking for Alternatives to Freshdesk?

Freshdesk looks better than the rest because of the long list of features it offers. This, however, becomes a major drawback as well for several companies as they stay confined to one software when there are multiple options in the market. It is always important to understand the market before choosing any software.

To fetch optimum outcome, it is important to analyse Freshdesk competitors. Here’re a few reasons why businesses are searching for companies like Freshdesk:

• Pricing: Freshdesk comes with a lot of features but most of them are only accessible with its premium plans which are not budget friendly for everyone.
• Integration Process: Several users have mentioned that the integration process of Freshdesk is little cumbersome and takes a lot of time.
• Too many features: This sounds weird that people are looking for Freshdesk alternatives when it is offering so many features. The reason is the complexity of its features!
• Lack of advanced automation: To pace up things and to minimize human error in any business, companies prefer a lot of automation. Freshdesk lacks advanced automation features such as ticket creation and time-based automation, and this push businesses to look for alternatives.

Must Have Features in Any Software Similar to Freshdesk

Customer support is one essential part of any business and Freshdesk is a go-to solution in this genre, especially for IT and software companies. It is praised for its simple yet efficient ticket management system. There are still a few limitations that compel people to look for alternatives. However, the alternatives to Freshdesk need to be efficiently evaluated on certain factors.

• Availability of basic help desk features: The first and foremost expectation from any help desk software is to ease out and ensure timely customer support. For this, one should always look for a few essential features such as ticket organization, reports and analytics, multi-channel communication and advanced automation capabilities.
• User-friendly interface: Your team can resolve customer queries in minutes when it becomes familiar with the helpdesk software they are using. It saves your agent's time, allowing them to quickly track customer interactions and come up with a proper resolution.
• Security features: The helpdesk team of any company has valuable and sensitive data of customers that needs to be secured. It is important to choose the software that comes with a foolproof security feature.
• Reporting and analytics: There are certain metrics that can affect your business and you need proper data to evaluate it. It is important that your helpdesk software gives you detailed metrics. It is also crucial to evaluate your agents in terms of their average customer handling time, response time, etc., for all assigned tasks. For all this, you need proper reporting and analytics features.
• Live Chat Support: Help desk solutions must have a live chat feature for better customer support. It also allows agents to deal with multiple customers at the same time.

What to Consider When Looking for Software Like Freshdesk?

Any customer support software should be as competitive as Freshdesk, but it should also come within your budget. A few things to consider while looking for software like Freshdesk are mentioned below:

• Price: Software alternate of Freshdesk should come up with all major features at a lower price. Freshdesk also gives access to several features, but the price of its premium plan is a concern for the majority of users.
• Industry: Not every helpdesk software is meant for all industries. There are different customer support requirements depending on the business type. It is important to choose the software that best fits your business needs.
• Features: Customer support software boasts a list of features, but you don't need all of them. Many alternatives for Freshdesk charge extra for providing a bunch of advanced features, but it is important to pay according to your usage. Always look for a few important ones that satisfy your business needs.
• Goals and Objectives: It is worth paying for software that syncs with your business goals and objectives. While choosing helpdesk software like Freshdesk, it is vital to consider these parameters too.

Comparison of Freshdesk Competitors

Here’s a detailed comparison of companies like Freshdesk in terms of features:

What type of businesses are looking for Alternatives of Freshdesk?

The lack of advanced automation features and high pricing force businesses to look for companies like Freshdesk. Companies that sell products directly to consumers often require customer support software to manage endless queries. Those who look for Freshdesk alternatives include:

• Startups/Small Scale organizations: Freshdesk offers very limited features in its free and low pricing plans. Startups and small organizations look for budget friendly solutions that meet all the industry's needs. Such organizations look for Freshdesk alternatives to get more features at reasonable pricing.
• Large scale organizations: Companies having no budget constraint look for Freshdesk alternatives to get better automation features, advanced reporting and more user-friendly interface.